Pizza Station by Matthew J. Drake

Pizza Station

byMatthew J. Drake

Kobo ebook | January 16, 2014

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Using Lean Six Sigma techniques, this new case study challenges readers to analyze why a local pizza restaurant is experiencing a rapid increase in customer complaints, ranging from late delivery to poor crusts. Crystallizing realistic analytical challenges faced by companies in many industries and markets, it exposes readers to the entire decision-making process, providing opportunities to perform analyses, interpret output, and recommend the best course of action. Author: Kathryn Marley, Duquesne University; and Gopesh Anand, University of Illinois at Urbana–Champaign.

Details & Specs

Title:Pizza StationFormat:Kobo ebookPublished:January 16, 2014Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0133822850

ISBN - 13:9780133822854

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