Principles of Clinical Laboratory Management: A Study Guide and Workbook

Paperback | October 15, 2003

byJane Hudson

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This concise summary of the most common clinical laboratory management topics emphasizes the need for the entry-level laboratory practictioner to be aware of the financial, personnel, operational, and marketing issues affecting the laboratory in order to successfully perform and compete in the rapidly changing health care environment. Using examples, case studies, and commentaries, this book covers all topics relevant to laboratory management, including professionalism, ethics, employment interviews and selection, diversity, stress management, team building, communication and interpersonal relationships, public relations, scheduling, quality control, information systems, and legal considerations. Medical technologists and clinical laboratory scientists with less than 3 years' experience would benefit from this discussion of basic management topics.

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From the Publisher

This concise summary of the most common clinical laboratory management topics emphasizes the need for the entry-level laboratory practictioner to be aware of the financial, personnel, operational, and marketing issues affecting the laboratory in order to successfully perform and compete in the rapidly changing health care environmen...

From the Jacket

Expertly written by 20 laboratory professionals, Principles of Clinical Laboratory Management provides a complete overview of the most common clinical laboratory management topics.  A variety of learning exercises help the reader to be aware of the financial, personnel, operational and marketing issues that affect the clinical laborato...

Format:PaperbackDimensions:368 pages, 10.8 × 8.2 × 0.8 inPublished:October 15, 2003Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0130495387

ISBN - 13:9780130495389

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From the Author

In the current rapidly changing health care environment, the role of medical technology/clinical laboratory science personnel is expanding. An increased awareness of the business aspects of health care is expected. Therefore, the entry level laboratory practitioner must be cognizant of the financial, personnel, operational, and marketing issues affecting the laboratory in order to successfully perform and compete in this continuously changing environment. Principles of Clinical Laboratory Management: A Study Guide and Workbook was designed to allow the learner to develop basic management competencies through a variety of learning experiences. The book can be used in a classroom situation or as a selftutorial instructional manual. Each chapter is divided as follows: Objectives: competencies that should be attained upon completion of each chapter. The objectives are leveled (1,11, and III) as a guide to the learner regarding the depth of comprehension that should be attained. Level I indicates an ability to recall the material, Level 11 indicates the ability to apply the material, and Level III indicates the ability to solve problems in new situations. Topic Summary: a brief introductory narrative regarding the topic. Selected terms and phrases are in boldfaced type to emphasize a concept. Subheadings are used as appropriate based on the chapter topic. The learner may gain more information regarding the topic by reviewing the bibliography and internet sources as well as other management materials. Bibliography: suggested readings to enhance knowledge regarding the topic. Internet Resources: resources available on the Web. Although the authors have found these sites to be helpful, the authors do not endorse any site. Questions: a method for the learner to engage in reviewing the narrative information. The questions specifically address the cognitive skills. Each question is coded to the corresponding objective and level for easy reference. Exercises: activities in which the learner might engage to enhance knowledge of the topic. These exercises address the psychomotor and cognitive skills of the learner and correspond to pertinent chapter objectives. Exercise objectives primarily address the higher taxonomic levels. Cases: available to stimulate the learner’s problemsolving abilities regarding the topic. The cases are a level III learning activity, correspond to a pertinent chapter objective, and address primarily the cognitive domain; however, some may address the psychomotor domain. At the end of the book, the learner will find Answers: for the chapter questions. Commentaries: a discussion by the author of the cases. The learner should understand that, primarily, the commentaries present only one possible viewpoint of the case solutions and that other solutions may be valid. In fact, the authors encourage the learner to explore alternative solutions as a means of developing better problemsolving skills.

Read from the Book

In the current rapidly changing health care environment, the role of medical technology/clinical laboratory science personnel is expanding. An increased awareness of the business aspects of health care is expected. Therefore, the entry level laboratory practitioner must be cognizant of the financial, personnel, operational, and marketing issues affecting the laboratory in order to successfully perform and compete in this continuously changing environment. Principles of Clinical Laboratory Management: A Study Guide and Workbook was designed to allow the learner to develop basic management competencies through a variety of learning experiences. The book can be used in a classroom situation or as a self-tutorial instructional manual. Each chapter is divided as follows: Objectives: competencies that should be attained upon completion of each chapter. The objectives are leveled (1,11, and III) as a guide to the learner regarding the depth of comprehension that should be attained. Level I indicates an ability to recall the material, Level 11 indicates the ability to apply the material, and Level III indicates the ability to solve problems in new situations. Topic Summary: a brief introductory narrative regarding the topic. Selected terms and phrases are in bold-faced type to emphasize a concept. Subheadings are used as appropriate based on the chapter topic. The learner may gain more information regarding the topic by reviewing the bibliography and internet sources as well as other management materials. Bibliography: suggested readings to enhance knowledge regarding the topic. Internet Resources: resources available on the Web. Although the authors have found these sites to be helpful, the authors do not endorse any site. Questions: a method for the learner to engage in reviewing the narrative information. The questions specifically address the cognitive skills. Each question is coded to the corresponding objective and level for easy reference. Exercises: activities in which the learner might engage to enhance knowledge of the topic. These exercises address the psychomotor and cognitive skills of the learner and correspond to pertinent chapter objectives. Exercise objectives primarily address the higher taxonomic levels. Cases: available to stimulate the learner's problem-solving abilities regarding the topic. The cases are a level III learning activity, correspond to a pertinent chapter objective, and address primarily the cognitive domain; however, some may address the psychomotor domain. At the end of the book, the learner will find Answers: for the chapter questions. Commentaries: a discussion by the author of the cases. The learner should understand that, primarily, the commentaries present only one possible viewpoint of the case solutions and that other solutions may be valid. In fact, the authors encourage the learner to explore alternative solutions as a means of developing better problem-solving skills.

Table of Contents

I. MANAGEMENT ISSUES REGARDING THE WORKFORCE.

 1. Professionalism.

 2. Professional Ethics.

 3. The Resumé.

 4. Job Description and Job Advertisement.

 5. Employment Interview and Selection Process.

 6. Employee Evaluation.

 7. Employee Correction and Discipline.

 8. Celebrating Diversity.

 9. Change.

10. Stress Management.

II. MANAGEMENT ISSUES REGARDING COMMUNICATION.

11. Professional Writing.

12. Communication and Interpersonal Relationships.

13. Motivation.

14. Leadership.

15. Team Building.

16. Conflict Management.

17. Telephone Etiquette.

18. Customer Satisfaction/Public Relations Program.

III. MANAGEMENT ISSUES REGARDING THE WORK.

19. Clinical Laboratory Safety.

20. Marketing and Development of an Outreach Program.

21. Writing Procedures in the NCCLS Format.

22. Laboratory Budgeting and Finance.

23. Fraud and Abuse.

24. Workload Recording.

25. Purchasing.

26. Employee Scheduling.

27. Evaluation of New Test Methods - The Comparison Study.

28. Quality Control.

29. Quality Management.

30. Problem Solving.

31. Preanalytical, Analytical, and Postanalytical Phases.

32. Instrument Selection.

33. Establishing Preventive and Corrective Maintenance Programs.

34. Organization and Time Management.

35. The Laboratory Information System: Choosing the Right One.

36. Epidemiology in the Clinical Laboratory.

37. Accreditation.

38. Legal Considerations.

39. Consulting.

40. Establishment of a Continuing Education Program.

41. Construction and Delivery of an Instructional Unit.

42. Measurement and Evaluation Strategies for an Instructional Unit.