Managing Your E-mail: Thinking Outside the Inbox by Christina CavanaghManaging Your E-mail: Thinking Outside the Inbox by Christina Cavanagh

Managing Your E-mail: Thinking Outside the Inbox

byChristina Cavanagh

Paperback | September 17, 2003

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Manage information overload to save time and money

E-mail is one of the most useful and efficient business applications ever developed. However, many people today dread the chore of sorting through an inbox crammed with messages that don't concern them and spam they don't want. In fact, research shows that North American office workers waste up to twenty hours every week sorting and managing their e-mail messages, causing more productivity loss than gain. Finally, there's a straightforward guide dedicated to helping workers and organizations tame the e-mail monster and take back their time.

Managing Your E-mail is a simple, accessible reference for workers and organizations that want to get the most out of this ubiquitous and sometimes overwhelming method of communication. With new strategies for dealing with e-mail inefficiencies and practical tips on getting and staying organized, it will free up hours of time each week for what's really important. It examines the categories and patterns of e-mail misuse and presents practical, research-based explanations, solutions, and quick tips on topics such as:
* Best practices for responding to e-mail
* When to choose more traditional communication methods over e-mail
* How to structure an e-mail for high-impact
* How to craft more readable and understandable messages
* Legal pitfalls to avoid
* Common e-mail myths
* How to reduce e-mail volume in your organization
CHRISTINA CAVANAGH is an internationally recognized expert on the subject of e-mail. She is Professor of Management Communications in the MBA program at the Richard Ivey School of Business at The University of Western Ontario. She is also a business consultant who conducts e-mail workshops for Carnegie-Mellon, Revenue Canada (equivalen...
Title:Managing Your E-mail: Thinking Outside the InboxFormat:PaperbackDimensions:208 pages, 9 × 6 × 0.6 inPublished:September 17, 2003Publisher:WileyLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0471457388

ISBN - 13:9780471457381


Rated 5 out of 5 by from An excellent email productivity kick-start ... Most would agree that email has become a productivity threat rather than a productivity tool. Author and Professor Chris Cavanagh shares compelling research data to underscore the business case that it is worth the effort for organizations, departments and individuals to tackle the problem. Quantitatively, she argues that an hour of payrolled (or personal) time can be redirected back to meaningful activities if in-boxes are reduced to a proper size. Qualitatively, she addresses the productivity and risk-management benefits of better habits. Of course this book is not a panacea; email is a burning platform for which there are no easy answers or guaranteed formulas for success. Moreover, the solution will depend on variable factors, including the size and culture of an organization. What Cavanagh's book does provide is a springboard from which interested readers can intelligently address email productivity in their own environment.
Date published: 2008-02-23

Table of Contents


CHAPTER 1. E-mail?s Quirks and Wonders
Why e-mail makes us work differently.

CHAPTER 2. The Legal Face of E-mail
Navigate the pitfalls and stay out of the courthouse.

CHAPTER 3. Using E-mail Judiciously
It?s okay to pick up the phone.

CHAPTER 4. The Inbox
How to manage your inbox like a pro and reduce e-mail volume in your organization.

CHAPTER 5. The Outbox
A guide to good citizenry on the e-mail frontier.

CHAPTER 6. The Smoking Gun
Take control and make e-mail work for you.