Project Red Light by Mark A. BitnerProject Red Light by Mark A. Bitner

Project Red Light

byMark A. Bitner

Paperback | November 15, 2004

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Project Red Light is an invaluable resource for any business leader who wants to build a high performance team.

Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer.

Project Red Light covers a diverse field of topics, including:
  • Making continuous improvement a way of life for the team
  • Implementing a system where employees have the opportunity to rate and provide input on their service experiences
  • Improving team confidence, collaboration and contribution
  • Offering employees real empowerment opportunities
  • Partnering and coaching employees on project improvement fundamentals
  • Learning how to get employees interested and vested into the business they serve
  • Strengthening the employee relationship
  • Establishing Esprit de Corps

    Project Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively.

    "Confidence creates high performers. High performers achieve excellence."
Title:Project Red LightFormat:PaperbackDimensions:72 pages, 9 × 6 × 0.17 inPublished:November 15, 2004Publisher:IuniverseLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0595330568

ISBN - 13:9780595330560

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