Public Service Improvement: Theories and Evidence

Paperback | May 28, 2010

byRachel E. Ashworth, George A. Boyne, Tom Entwistle

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The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking fromManagement and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector. Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sectororganisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services.Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.

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The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking fromManagement and Organization Studies to the perform...

Rachel Ashworth is a Reader in Public Services Management based at the Cardiff Business School. Her research interests include performance improvement and public services, organizational accountability across the public sector, public sector professions, and the application of institutional theory to public service reform. She has pub...
Format:PaperbackDimensions:256 pages, 9.21 × 6.14 × 0.68 inPublished:May 28, 2010Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199545480

ISBN - 13:9780199545483

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Table of Contents

1. Rachel Ashworth, George Boyne, and Tom Entwistle: Theories of Public Service Improvement: An Introduction2. Rhys Andrews: Organizational Environments and Public Service Improvement3. Stephen Martin: Regulation and Public Service Improvement4. George Boyne: Strategic Planning and Public Service Improvement5. Nicolai Petrovsky: The Role of Leadership6. Rachel Ashworth: Organizational Culture and Improvement7. Julian Gould-Williams: HRM and Public Service Improvement8. Richard Walker: Innovation and Public Service Improvement9. Tom Entwistle: Partnerships, Networks, and Alliances in Collaborative Public Service Delivery10. James Downe: Organizational Learning and Public Service Improvement11. Rachel Ashworth, George Boyne, and Tom Entwistle: Reflections on Public Service Improvement