Quality in the Financial Services Industries

Kobo ebook | October 1, 2001

byJuran, Joseph M

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From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality in the financial services industries. Featured topics include the how to design world-class financial services; controlling quality and customer service; and quality improvement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

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From the Publisher

From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality in the financial services industries. Featured topics include the how to design world-class financial services; controlling quality and custome...

Format:Kobo ebookPublished:October 1, 2001Publisher:McGraw-HillLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071390774

ISBN - 13:9780071390774

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