Quality Management Demystified

Paperback | January 2, 2006

bySid Kemp

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Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

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From the Publisher

Get past the hype to discover what quality management programs really workQuality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six ...

From the Jacket

BRING QUALITY MANAGEMENT TO YOUR COMPANY— AND IMPROVE ITS BOTTOM LINE! In Quality Management Demystified, top consultant Sid Kemp gives you a practical, up-to-date guide to the basic terms, concepts, and tools for defining, measuring, and managing quality. He takes you from the groundbreaking methodologies of Quality Management pioneer...

Sid Kemp, a certified project management professional (PMP), is a highly regarded consultant and trainer. His company assists Fortune 500 companies and major governmental agencies in quality management, process improvement for project management and operations, improvement of audit methodologies, and deploying new technologies. Sid is ...

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Format:PaperbackDimensions:320 pages, 9.2 × 7.2 × 1 inPublished:January 2, 2006Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071449086

ISBN - 13:9780071449083

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Extra Content

Table of Contents

Part 1: Managing Quality

Chapter 1: Quality Throughout History

Chapter 2: The Development of Quality Management

Chapter 3: Defining Quality

Chapter 4: Quality for the Customer

Part 2: Quality Essentials

Chapter 5: Key Quality Concepts

Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering Quality

Chapter 7: Leading a Quality Team

Chapter 8: Quality Engineering

Chapter 9: Auditing Quality

Chapter 10: Statistics for Quality

Part Three: Quality Movements

Chapter 11: Total Quality Management

Chapter 12: Quality Standards -- ISO 9000 and More

Chapter 13: Six Sigma

Chapter 14: The Cost of Quality

Chapter 15: The Capability for Quality: CMM and CMMI

Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing

Part Four: Practical Quality Management

Chapter 17: Challenges and Leadership

Chapter 18: Practical Quality for Projects and Programs

Chapter 19: Global Quality in the 21st Century

Final Exam

Answers to Quiz, Mid-Term Exam, and Final Exam Questions

List of Acronyms and Glossary

Resources for Learning

Index