From Our Editors
Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows...
From the Publisher
Find out why this book has sold more than 400,000 copies, and why its author, Philip B. Crosby is widely regarded as the elder statesman of the Quality Revolution. Paper. DLC: Quality assurance.