Quality Without Tears: The Art of Hassle-Free Management: The Art of Hassle-Free Management by Philip B. CrosbyQuality Without Tears: The Art of Hassle-Free Management: The Art of Hassle-Free Management by Philip B. Crosby

Quality Without Tears: The Art of Hassle-Free Management: The Art of Hassle-Free Management

byPhilip B. Crosby

Paperback | May 22, 1995

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Find out why this book has sold more than 400,000 copies, and why its author, Philip B. Crosby is widely regarded as the elder statesman of the Quality Revolution. Paper. DLC: Quality assurance.
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Title:Quality Without Tears: The Art of Hassle-Free Management: The Art of Hassle-Free ManagementFormat:PaperbackDimensions:205 pages, 8 × 5.3 × 0.62 inPublished:May 22, 1995Publisher:McGraw-Hill Education

The following ISBNs are associated with this title:

ISBN - 10:0070145113

ISBN - 13:9780070145115

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Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.