Raving Fans: A Revolutionary Approach To Customer Service

Hardcover | May 19, 1993

byKen Blanchard, Sheldon Bowles

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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From Our Editors

Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month

From the Publisher

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extra...

From the Jacket

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extr...

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, includingRaving FansandGung Ho!(with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hal...

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Format:HardcoverDimensions:160 pages, 8.25 × 5.5 × 0.65 inPublished:May 19, 1993Publisher:HarperCollins

The following ISBNs are associated with this title:

ISBN - 10:0688123163

ISBN - 13:9780688123161

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Customer Reviews of Raving Fans: A Revolutionary Approach To Customer Service

Reviews

Rated 2 out of 5 by from So, so This was a cute flavor of the month type of customer service novel/management book. Theme was simple.
Date published: 2007-05-03
Rated 5 out of 5 by from FANtastic and fun. The author of "Raving Fans" took an extremely important factor of business and made it simple. His presentation of the was light and entertaining and lead you through the entire book without putting it down. His fairytale approach made it enjoyable, and very easy to grasp...if you make one person very happy, they will tell their friends of the excellent service they received. If you give one person average service, they may or may not come back. But, if you give someone less than adequate service, they'll tell the whole world! Anyone who must deal with people on a daily basis (managers, customer service, purchasers, ...etc.) should use this fun tale as a reference in their everyday lives. Excellent!
Date published: 2001-05-18
Rated 5 out of 5 by from Success=Great Customer Service Blanchard and Bowles use a parable format to make what could have been a dry tutorial on customer service into an entertaining short story. With the help of a Fairy Godmother and various mentors, an Area Manager learns how to turn merely satisfied customers into Raving Fans by following the three magic secrets of Raving Ran Service. Although the story is corny at times, the lessons are easy to understand and can be applied to any business to improve customer service and overall company success. Every manager and customer service agent should read this book because the message is very clear: success=great customer service!
Date published: 2000-10-23
Rated 5 out of 5 by from Success=Great Customer Service Blanchard and Bowles use a parable format to make what could have been a dry tutorial on customer service into an entertaining short story. With the help of a Fairy Godmother and various mentors, an Area Manager learns how to turn merely satisfied customers into Raving Fans by following the three magic secrets of Raving Ran Service. Although the story is corny at times, the lessons are easy to understand and can be applied to any business to improve customer service and overall company success. Every manager and customer service agent should read this book because the message is very clear: success=great customer service!
Date published: 2000-10-23

Extra Content

From Our Editors

Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month

Editorial Reviews

"Making your customers raving fans is the competitive edge today. This book can jump-start you in that direction."(James F. Nordstrom)