Raving Fans: A Revolutionary Approach to Customer Service

Audio Book (CD) | January 13, 2004

byKenneth Blanchard, Sheldon BowlesRead byRick Adamson

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Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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From the Publisher

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from c...

From the Jacket

Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from...

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.From the Cassette edition.

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Format:Audio Book (CD)Dimensions:5.9 × 5.1 × 0.6 inPublished:January 13, 2004Publisher:Penguin Random House Audio Publishing GroupLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0739309536

ISBN - 13:9780739309537

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