Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization by Andrew MillerRedefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization by Andrew Miller

Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the…

byAndrew Miller

Hardcover | June 11, 2014

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The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth. True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Operational excellence is about finding money and performance boosts in areas businesses don't normally look. Redefining Operational Excellence covers it all--processes, people, and operations--and shares specific strategies to: Drive innovation and collaboration Engage customers Attract and retain top people Align strategy and execution Optimize speed And more Operational excellence is the relentless pursuit of doing things better. This revelatory guide presents a groundbreaking way of doing things that will benefit organizations and their customers.
ANDREW MILLER is an operations expert whose clients include the Bank of Nova Scotia, McKesson Canada, 3M Canada, Mount Sinai Hospital, and other world-class institutions. Before starting his firm in 2006, he held senior consulting positions with IBM Business Consulting Services and PricewaterhouseCoopers Consulting.
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Title:Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the…Format:HardcoverDimensions:256 pages, 9.03 × 6.6 × 1.4 inPublished:June 11, 2014Publisher:AmacomLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0814433979

ISBN - 13:9780814433973

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Reviews

Editorial Reviews

'will assist any organization (retail, services, healthcare, etc.) in redefining its own situations and provide a roadmap for improved operational excellence... recommendations are easy to understand and practical to implement.' - Strategic Finance 'targets large or small business operations and gives useful examples for businesses on the operational excellence track.examples are practical, relevant and make good sense.' - Vancouver Business Journal 'Book offers a fresh perspective on operations and a roadmap for integrating the markers of its excellence into a company's DNA.' - New Equipment Digest "The book is clear and practical, with sensible foundational principles and lots of tips on how to implement his ideas." - The Globe and Mail 'The book is very intriguing. It describes a 'new' way of thinking and approaching operational excellence that is refreshing... " - PM World Journal ' giv[es] your organization tools to decide when to speed up, when to slow down and how to implement a culture of speed optimization.' - Industrial Engineer "