Reimagining the Human Service Relationship by Jaber GubriumReimagining the Human Service Relationship by Jaber Gubrium

Reimagining the Human Service Relationship

EditorJaber Gubrium, Tone Andreassen, Per Solvang

Hardcover | July 5, 2016

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The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers.

Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.

Jaber F. Gubrium is professor of sociology at the University of Missouri. His most recent books are Turning Troubles into Problems: Clientization in Human Services (2014) and The SAGE Handbook of Interview Research (2012).Tone Alm Andreassen is professor and head of research for the interdisciplinary program in care, health, and welfa...
Title:Reimagining the Human Service RelationshipFormat:HardcoverDimensions:368 pagesPublished:July 5, 2016Publisher:Columbia University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0231171528

ISBN - 13:9780231171526

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Table of Contents

PrefaceAcknowledgmentsPart I. The Human Service Relationship1. From the Iron Cage to Everyday Life, by Jaber F. GubriumPart II. Service User Perspectives2. Professional Intervention from a Service User Perspective, by Tone Alm Andreassen3. Expertise and Ambivalence in User-Focused Human Service Work, by Margaretha Järvinen4. Flipping the Script: Managing and Reimagining Outpatient Addiction Treatment, by E. Summerson Carr5. Service Users' Negotiated Identity in a Social Enterprise and the Opportunity for Reflection in Action, by Eve E. Garrow6. Between Control and Surrender in Terminal Illness, by Geraldine Foley and Virpi TimonenPart III. Professional Work7. New Relations Between "Professionals" and Disabled Service Users, by Per Koren Solvang8. The Use of Elder-Clowning to Foster Relational Citizenship in Dementia Care, by Karen-Lee Miller and Pia Kontos9. Managing the Complexity of Family Contact in Child Welfare, by Tarja Pösö10. Risk, Trust, and the Complex Sentiments of Enacting Care, by Amanda Grenier and Cristi Flood11. "Civil Disobedience" and Conflicting Rationalities in Elderly Care, by Signe Mie Jensen and Kaspar VilladsenPart IV. Reimagined Service Relationships12. Mental Health Self-Knowledge: Crossing Borders with Recovery Colleges and Tojisha Kenkyu, by Tom Shakespeare and Rachael Collins13. Tension and Balance in Teaching "The Patient Perspective" to Mental Health Professionals, by Erik Eriksson and Katarina Jacobsson14. Reimagining the Doctor-Patient Relationship, by Ian Greener15. Who's Who and Who Cares? Personal and Professional Identities in Welfare Services, by Marian Barnes16. Border Work: Negotiating Shifting Regimes of Power, by Janet NewmanContributorsIndex

Editorial Reviews

An insightful collection of essays that illuminate the everyday dynamism of human service provision and the futility of adequately capturing this with experience-distant distinctions such as professional/client and autonomy/dependency. A must-read for students, scholars, practitioners, policymakers, and anyone else hoping to grasp the working realities of the service relationship.