Relationship Competence For Healthcare Management: Peer to Peer by J. LandauRelationship Competence For Healthcare Management: Peer to Peer by J. Landau

Relationship Competence For Healthcare Management: Peer to Peer

byJ. Landau

Hardcover | December 4, 2007

Pricing and Purchase Info


Earn 898 plum® points

Prices and offers may vary in store

Out of stock online

Not available in stores


Healthcare organizations depend on managers to build effective peer relationships to manage complex patient needs. Today, top management is fighting the many headed monster Hydra from Greek Mythology. The organization is steeped in conflict between peers. But, as soon as one problem is resolved, two more have grown in its place. These appear to be personal conflicts, but instead follow patterns of dysfunction. This book provides the conceptual frameworks for identifying these and for developing peer to peer relationship competence in the healthcare organization.
JENNIFER LANDAU is a Senior Lecturer at the Bocconi School of Management of Organizational Behaviour in Healthcare, Italy. She does healthcare management research on patient quality of life and organizational change. She is a contract professor at State University, Department of Medicine, on physician-patient communication and relation...
Title:Relationship Competence For Healthcare Management: Peer to PeerFormat:HardcoverDimensions:187 pages, 8.5 × 5.51 × 0.5 inPublished:December 4, 2007Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230515967

ISBN - 13:9780230515963


Table of Contents

Introduction The Peer to Peer Relationship: The Blended Relationship Managing the Relationship with Patients The Noncooperative Game, The Nash Theory of Equilibrium and Healthcare management Trust and Rational Choice Building Relationships on the Model of Trust Managerial Competence Peer to Peer Relationship Management Skills Conclusion