Repositioning Reference: New Methods And New Services For A New Age by Laura SaundersRepositioning Reference: New Methods And New Services For A New Age by Laura Saunders

Repositioning Reference: New Methods And New Services For A New Age

byLaura Saunders, Lillian Rozaklis

Paperback | November 20, 2014

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To compete today, librarians need to not only provide old services in new ways but also to provide new services. Repositioning Reference: New Methods and New Services for a New Age re-imagines reference services in libraries and information organizations and the role of reference librarians, taking into account rapid developments in technology and information-specific services in non-library sectors. It traces the history of technology adoption for reference services, describes competitive pressures facing reference services, identifies untapped opportunities for reference services and librarians, details innovative and creative solutions for energizing the profession and engaging library user communities, and prescribes means to evaluating technologies for reference services. This book:. Includes current and unique examples of innovative reference services to serve as inspiration and launching points for readers.. Offers contemporary management theory and practice from outside of the field of LIS to offer readers a guide for initiating, leading, and managing change in their organizations.. Outlines the processes of environmental scanning and SWOT analysis, which are important practices for keeping abreast of changes in the field and positioning an organization to make the most of their opportunities and to minimize threats.Repositioning Reference may be used as a textbook by LIS educators whose courses and learning experiences prepare aspiring librarians to lead the reference revolution and by practicing librarians in diverse settings who want to be change agents.
Laura Saunders is an assistant professor at Simmons College Graduate School of Library and Information Science, where she teaches in the areas of user instruction, reference, intellectual freedom, and academic libraries. Her research interests include information literacy, assessment, and social justice aspects of information access an...
Title:Repositioning Reference: New Methods And New Services For A New AgeFormat:PaperbackDimensions:170 pages, 8.86 × 6.09 × 0.49 inPublished:November 20, 2014Publisher:Rowman & Littlefield PublishersLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0810892111

ISBN - 13:9780810892118


Table of Contents

PrefaceChapter 1: Evolution of Reference ServicesChapter 2: Competitive Pressures Facing ReferenceChapter 3: Implications of Change: Competencies and PhilosophiesChapter 4: Thinking Outside the Box: Entrepreneurship in Reference Service ProvisionChapter 5: Leveraging Environmental Scanning for RepositioningChapter 6: Leading and Managing Change for Organizational RenewalIndex

Editorial Reviews

In Repositioning Reference: New Methods and New Services for a New Age, co-authors Laura Saunders, Lillian Rozaklis, and Eileen G. Abels respond to concerns about the future of reference services, given changes in technology and user behavior.  In three well-documented chapters they explore the evolution of reference services, new services introduced in response to competitive pressures, and needed competencies and philosophies of service to accomplish a paradigm shift in reference services.  This is followed by chapters highlighting specific examples of innovative services, the use of environmental scanning to identify opportunities for innovation, and models for change management and change leadership.  The book will be a valuable resource for practitioners, educators, and students seeking to shape the future of reference services.