Research In The Decision Sciences For The Service Economy: Best Papers From The 2015 Annual…

Hardcover | September 3, 2015

byGyula European Decision Sciences Institute, Carmela Dimauro, Alessandro Ancarani

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The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), they offer an invaluable cross-disciplinary perspective that will be relevant to all facets of service production, including organization, management, operations, information systems, marketing, HR, supply chains, and beyond.

 

Papers in this volume offer powerful new pathways for innovation and optimization in global service network structures and inter-organizational relationships. The contributors also illuminate the successful management of the complex combinations of both explicit and tacit knowledge involved in service creation, reflecting new insights into behaviors linked to customer attitudes and service perceptions.

 

The papers collected here will be valuable to wide audiences of faculty, researchers, and students in diverse programs covering operations and supply chain management of service industry companies, and/or the effective delivery of services; and for others interested in the frontiers of decision science.

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From the Publisher

The papers in this volume present state-of-the-art quantitative and qualitative research, empirical findings, best practices, and conceptual models to support better decision making throughout any service organization. Selected as the best work presented at the 2015 annual conference of the European regional subdivision of the Decision...

From the Jacket

USING DECISION SCIENCES TO IMPROVE SERVICE CREATION, PLANNING, AND DELIVERY: THE BEST WORK FROM THE EUROPEAN DECISION SCIENCES INSTITUTE’S 2015 CONFERENCE Optimizing service operations, supply networks, innovation, organizational behavior, strategy, and more Successfully managing the explicit and tacit knowledge involved in service...

EDSI, a regional subdivision of the Decision Sciences Institute (DSI), is a nonprofit professional organization of European researchers, managers, educators, and students interested in decision-making techniques and processes in private and public organizations. EDSI was founded in August 2009 by approval of the board of DSI under ...

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Kobo ebook|Apr 14 2015

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Format:HardcoverDimensions:368 pages, 9.2 × 7.2 × 1.1 inPublished:September 3, 2015Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0134052358

ISBN - 13:9780134052359

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Table of Contents

Foreword by Keong Leong     xii
Foreword by Roberto Filippini     xiv
Acknowledgments     xv
About EDSI     xvii
About the Editors     xviii
Introduction: EDSI Annual Conference 2015--“Decision Sciences for the Service Economy”      1
Part I: Service Operations and Management
Chapter 1: Analyzing the Motives of Reforming Customer Services in Hungarian Public Administration: A Case Study of One-Stop-Government Reforms     5
Chapter 2: Closing Gaps in Professional Service Delivery Processes: A Mixed Method-Based Analysis of Clinical Research Project Budget Management     33
Chapter 3: The Impact of Social Exchanges on Hospital Workers’ Engagement     53
Chapter 4: Information Tools as Nondistortive Support for SMEs in Public Procurement     69
Part 2: Research and Practice of Supply Chain Management
Chapter 5: Theory-Driven Survey Research in Supply Chain and Operations Management: Reflections and Calls-to-Action     97
Chapter 6: Exploring Asymmetry During Collaboration and Integration in Supply Chain Management Processes     109
Chapter 7: Supplier Development in SME Networks: Learning Strategies Applied in Relationship Management     135
Chapter 8: A Capability-Based Framework for Purchasing’s Contribution to Open Innovation: Internal and External Consequences for Purchasing Organizations     163
Chapter 9: The Impact of Supply Chain Integration on Performance: Theory and Research     187
Chapter 10: Promoting Sustainability in Emerging and Frontier Regions: Are We Constrained by Our Past?      219
Chapter 11: Behavior in the Newsvendor Game: An Anchoring and Adjustment Approach     229
Part 3: Perspectives on Management
Chapter 12: Efficient Promotion Strategies to Face the Peter Principle     247
Chapter 13: Emerging Research Issues in the Strategic Performance Management of Lean Manufacturing Organizations     265
Part 4: Innovation and Competitiveness
Chapter 14: Tools and Practices for Knowledge Management in Small Supply Firms     281
Chapter 15: Setting a Research Agenda for Developing Open Innovation Competence in SMEs     299
About the Authors     325
Index     335