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Database marketing is at the crossroads of technology, business strategy, and customer relationship management. Enabled by sophisticated information and communication systems, today's organizations have the capacity to analyze customer data to inform and enhance…
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Marketing Research is a required course for all Marketing majors in both colleges and universities. Our second Canadian edition of Marketing Research Essentials is co-authored by full-time marketing researchers, therefore offering students insider views of the…
Paperback | German

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Der Aufbau von anhaltenden Kundenbeziehungen hat in den vergangenen Jahren eine hohe Aufmerksamkeit in Marketingwissenschaft und -praxis erhalten. Im Endverbraucherbereich werden hierzu zunehmend Kundenbindungsprogramme wie etwa Karten oder Clubs eingesetzt.…
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The Handbook of Brand Management Scales is a concise, clear and easy-to-use collection of scales in brand management. Scales are a critical tool for researchers measuring consumer insights, emotions and responses. Existing handbooks of marketing scales do not…

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The Handbook of Marketing Research: Uses, Misuses, and Future Advances comprehensively explores the approaches for delivering market insights for fact-based decision making in a market-oriented firm. Divided into four parts, the Handbook addresses (1) the…
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Clemens Pirker addresses the frequent doubt among researchers on how to deal with extreme and outlying observations in data analysis. He draws on various scientific domains to explore possible handling alternatives and the relevance of the phenomenon. The…
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The Survey Research Handbook, 3/e by Alreck and Settle has been a proven favorite for years. The book is conceived and written to appeal to the common business reader, not just the academic: concepts are presented in clear everyday language, and the book provides…

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Der Nutzen ist eines der ältesten Konstrukte der Kaufverhaltensforschung, dessen Wurzeln inzwischen etwa 300 Jahre zurückreichen. Was den Nutzen für einen Konsumenten ausmacht, wurde allerdings von den Mikroökonomen bisher kaum untersucht und die…

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Das Konzept der Spenderbindung ist trotz der finanziellen Herausforderungen der Nonprofit-Organisationen sowohl in der Praxis als auch in der Forschung bisher vernachlässigt worden. Vor diesem Hintergrund untersucht die Arbeit, welche Faktoren dazu beitragen,…