Resolving Conflict by Gregory TilletResolving Conflict by Gregory Tillet

Resolving Conflict

byGregory Tillet, Brendan French

Paperback | October 1, 2009

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Conflict is an inevitable and pervasive aspect of our lives, occurring between individuals, in families and communities, in businesses and between nations.Resolving Conflict draws on the latest developments in research and practice and explores a wide range of human conflict situations. Offering basic principles and creative problem-solving strategies and now even more practical in its fourth edition, Resolving Conflict uses case studies, questions,examples and checklists to help readers develop an informed, critical and reflective approach to dispute resolution.
Dr Gregory Tillett teaches alternative dispute resolution and mediation in the School of Law at University of Western Sydney. Dr Brendan French is the head of customer relations for one of Australia's largest financial institutions.
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Title:Resolving ConflictFormat:PaperbackDimensions:320 pages, 9.65 × 7.48 × 0.03 inPublished:October 1, 2009Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195568044

ISBN - 13:9780195568042

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Table of Contents

Preface1. Conflict and Its Resolution2. Communication and Conflict Resolution3. Investigation for Dispute Resolution4. Dispute-resolving Interviewing5. Analysing Conflict6. Evaluation for Dispute Resolution7. Planning and Preparation for Resolution8. Collaborative Processes9. Facilitative Processes including Mediation10. Determinative Processes including Arbitration11. The Conflict-resolution Process12. Practical Conflict-resolution Skills13. When Things Go Wrong14. Specific Types and Areas of Conflict15. Conflict Resolution, the Law, and Ethics16. Making Conflict Resolution Work17. An Example of Analysis and PlanningAppendix: John Burton, Conflict Theory, and Conflict-resolution PracticeGlossaryBibliographyIndex