Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Hardcover | May 11, 2012

EditorRoderick M. Kramer, Todd L. Pittinsky

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The sinking public trust in contemporary institutions is a multifaceted phenomenon with political, sociological, economic, and psychological antecedents and consequences. Restoring Trust in Organizations and Leaders is the first volume to adopt the multidisciplinary approach required tounderstand this decline and to propose and assess remedies. Editors Roderick M. Kramer and Todd L. Pittinsky have assembled contributions from leading psychologists, sociologists, economists, and organizational theorists. In response to such blows to public confidence as the scandals in the Roman Catholic Church, numerous corporate accounting frauds,widespread retirement insecurity, the inadequacy of many school systems, and the failure of politicians in the United States and Europe to come to grips with the economic crisis, Restoring Trust offers a compelling and mind-opening mix of theory, examples, and practical prescription for the criticalsocial problem of restoring public trust in organizations, institutions, and their leaders.

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The sinking public trust in contemporary institutions is a multifaceted phenomenon with political, sociological, economic, and psychological antecedents and consequences. Restoring Trust in Organizations and Leaders is the first volume to adopt the multidisciplinary approach required tounderstand this decline and to propose and assess ...

Roderick M. Kramer is one of the world's leading social psychologists and organizational behavior theorists. His research examines the antecedents and outcomes of trust and cooperation in organizations. He has also explored the foundations of decision making, creativity, conflict, and leadership. Kramer is William R. Kimball Professor ...
Format:HardcoverDimensions:304 pages, 9.25 × 6.12 × 0.98 inPublished:May 11, 2012Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199756082

ISBN - 13:9780199756087

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Table of Contents

IntroductionRoderick M. Kramer and Todd L. Pittinsky: Restoring Trust: Problems and ProspectsPart I: Understanding Why Trust is a Problem:Theoretical Frameworks and Conceptual Issues1. Ronnie Janoff-Bulman and Michael T. Parker: Moral Bases of Public Distrust: Politics, Partisanship, and Compromise2. Margaret Rundle, Katie Davis, Jen Ryan, John M. Francis, and Howard Gardner: "My trust needs to be earned, or I don't give it": Youth's Mental Models of Trust3. Katie Davis, Jen Ryan, Carrie James, Margaret Rundle, and Howard Gardner: "I'll Pay Attention When I'm Older": Generational Differences in Trust4. Roderick M. Kramer: Institutional Trust Failures: Insights and Lessons from the 9/11 Intelligence FailuresPart II: Emerging Perspectives on Trust Repair5. Roy J. Lewicki and Beth Polin: The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair6. Amy Edmondson and Faaiza Rashid: Risky Trust: How Multi-Entity Teams Develop Trust in a High-Risk Endeavor7. Iris Bohnet, Benedikt Herrmann, Mohamad Al-Ississ, Andrea Robbett, Khalid Al-Yahya, and Richard Zeckhauser: The Elasticity of Trust: How to Promote Trust in the Arab Middle East and the United States8. Michele Williams: Building and Re-building Trust: Why Perspective-taking Matters9. Nicole Gillespie, Robert Hurley, Graham Dietz, and Reinhard Bachmann: Restoring Institutional Trust after the Global Financial Crisis: A systemic approach10. Kimberly D. Elsbach and Steven C. Currall: Understanding Threats to Leader Trustworthiness: Why It's Better to be called "Incompetent" than "Immoral"11. David De Cremer and Pieter Desmet: How Victim's Motives Influence the Effect of Apologies: A Motivated Trust Repair Model12. Joel Brockner, and Emily C. Bianchi: Breaking the Vicious Cycle of Low Trust in Decision-Making Authorities: It's What They Do and How They Do It