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The Design of Everyday Things: Revised and Expanded Edition
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|November 5, 2013

$20.28 online

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In this entertaining and insightful analysis, cognitive scientist Don Norman hails excellence of design as the most important key to regaining the competitive edge in influencing consumer behavior. Even the smartest among us can feel inept as we fail to figure…
Reengineering Retail: The Future Of Selling In A Post-digital World

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Since the release of Doug Stephens' first book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of…
The Revenge Of Analog: Real Things And Why They Matter
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|This title releases October 24, 2017

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One of Michiko Kakutani's ( New York Times ) top ten books of 2016 A funny thing happened on the way to the digital utopia. We've begun to fall back in love with the very analog goods and ideas the tech gurus insisted that we no longer needed.…
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the Nordstrom of Your…

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The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. — Howard Schultz , Chairman, Starbucks Coffee Virtually every company…
Retail's Seismic Shift: How To Shift Faster, Respond Better, And Win Customer Loyalty
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|This title releases October 31, 2017

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Compared to 25 years ago, today's retail experience is a world apart. Almost anything can be ordered, delivered and picked up rapidly, often customized to personal preferences at no extra cost. The smartphone has created a world of limitless consumer expectation…
Supply Chain Strategy And Financial Metrics: The Supply Chain Triangle Of Service, Cost And Cash
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|This title releases May 28, 2018

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Supply chain management is the management of a 'flow of goods' and an 'inverse flow' of 'information and cash'. As consumers buy more from the store, the information of the increased sales will travel upstream in the supply chain and trigger extra…
The New Rules of Retail: Competing in the World's Toughest Marketplace
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|August 12, 2014

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In The New Rules of Retail , industry gurus Robin Lewis and Michael Dart explained how unprecedented consumer power, enabled by technology and globalization, is revolutionizing retail. They warned that survival in these dynamic times called for a business model…
Retail Analytics: The Secret Weapon
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|October 18, 2011

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The inside scoop on boosting sales through spot-on analytics Retailers collect a huge amount of data, but don't know what to do with it. Retail Analytics not only provides a broad understanding of retail, but also shows how to put accumulated data to optimal…
The Retail Value Proposition: Crafting Unique Experiences at Compelling Prices

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How do leading retailers create value for their customers? They craft unique experiences at compelling prices. This book introduces a new and effective way to manage those experiences based on three critical factors - environment, selection, and engagement (ESE)…
Style and Statistics: The Art of Retail Analytics
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|November 30, 2016

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A non-technical guide to leveraging retail analytics for personal and competitive advantage Style & Statistics is a real-world guide to analytics in retail. Written specifically for the non-IT crowd, this book explains analytics in an approachable,…
Retail Management: A Strategic Approach
Hardcover

|February 13, 2017

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$189.95

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For courses in Retail Management.   A contemporary text that helps readers thrive in today’s retailing industry Retail Management: A Strategic Approach is built on the fundamental principle that retailers have to plan for and adapt to a complex,…
Smart Retail: Winning Ideas And Strategies From The Most Successful Retailers In The World

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SMART RETAIL IS THE HOW-TO RETAIL BIBLE.   Smart Retail reveals what the most successful retailers in the world know and how you can apply their secrets to your own business. Fully revised and updated, this new edition includes the latest success stories,…