Rethinking Public Service Delivery: Managing with External Providers by John Alford

Rethinking Public Service Delivery: Managing with External Providers

byJohn Alford, Janine O'Flynn

Paperback | June 25, 2012

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Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.

About The Author

JOHN ALFORD Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government. JANINE O'FLYNN Associate Professor in the Crawford School of Economics and Government at Australian National University.

Details & Specs

Title:Rethinking Public Service Delivery: Managing with External ProvidersFormat:PaperbackDimensions:328 pages, 9.25 × 6.1 × 0.03 inPublished:June 25, 2012Publisher:Macmillan Education UKLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230237959

ISBN - 13:9780230237957

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Table of Contents

Introduction Mapping The Changing Shape of Public Service DeliveryBenefits and Costs: What Government Organizations Seek From External ProvidersMotivations and Mechanisms: What External Providers Seek From Government OrganizationsOutsourcing and Contracting to Other Organizations Partnering and Collaboration with other organizations Calling on Volunteers Regulatees as Contributors to Social Outcomes Clients as Co-producers Managing in Multi-Party Networks of Providers A Contingency Framework for Decisions about Externalization Organizational Capabilities for Managing External Provision Conclusion

Editorial Reviews

'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public Administration