Selling by Phone: How to Reach and Sell to Customers in the Nineties: How to Reach and Sell to Customers in the Nineties by Linda Richardson

Selling by Phone: How to Reach and Sell to Customers in the Nineties: How to Reach and Sell to…

byLinda Richardson

Paperback | December 22, 1994

not yet rated|write a review

Pricing and Purchase Info

$29.05 online 
$29.95
Earn 145 plum® points

In stock online

Ships free on orders over $25

Not available in stores

about

Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results--dramatically higher sales and stronger customer relationships--regardless of the product or service being sold.

Details & Specs

Title:Selling by Phone: How to Reach and Sell to Customers in the Nineties: How to Reach and Sell to…Format:PaperbackDimensions:288 pages, 8.9 × 5.9 × 0.76 inPublished:December 22, 1994Publisher:McGraw-Hill Education

The following ISBNs are associated with this title:

ISBN - 10:0070523762

ISBN - 13:9780070523760

Customer Reviews of Selling by Phone: How to Reach and Sell to Customers in the Nineties: How to Reach and Sell to Customers in the Nineties

Reviews

Extra Content

Table of Contents

Part I: Opening.Client Needs.Positioning Product/Idea.Objections and Resolutions of Objections.Closing/Action Step.Follow-Up.Part II: The Six Critical Skills.Presence.Relating.Questioning.Listening.Positioning Product.Checking.How the Six Critical Skills Work Together.Part III: Preparing for the Telephone Sales Call.A Basic Telephone Selling System.Telephone or Face-to-Face? Getting to the Decison Makers.Telephone Call Formatting.Part IV: Prospecting.Getting the Appointment.Part V: Special Situations.Special Telephone Situations.General Office Telephone Etiquette.Final Tips for Telephone Selling.

From Our Editors

Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results--dramatically higher sales and stronger customer relationships--regardless of the product or service being sold.