Service Design A Complete Guide - 2021 Edition

November 27, 2020|
Service Design A Complete Guide - 2021 Edition by Gerardus Blokdyk
$79.99 
$99.99 save 20%
Kobo ebook
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Has the compatibility with your organizational incident management system been tested?

Have operational interfaces been specified for existing related equipment and services?

Have you considered what happens before your customer gets in touch with your services?

How often has a website discarded information that you carefully entered into a form?

How will the service be accessed, and how will participants be retained in the service?

What are the challenges you have faced in selling design services to external clients?

What do you call a detailed version of a new idea stated in meaningful customer terms?

What is benchmarking , what are its benefits and goals, and how can it create added value?

What things about the service might the customers want to build or tailor themselves?

Who has access to the Central Information Point and when will it become widely available?

This Service Design Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Design challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Design investments work better.

This Service Design All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Service Design Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Design maturity, this Self-Assessment will help you identify areas in which Service Design improvements can be made.

In using the questions you will be better able to:

Diagnose Service Design projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Service Design and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Service Design Scorecard, enabling you to develop a clear picture of which Service Design areas need attention.

Your purchase includes access to the Service Design self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

Title:Service Design A Complete Guide - 2021 Edition
Format:Kobo ebook
Published:November 27, 2020
Publisher:Emereo Publishing
Language:English
Appropriate for ages:All ages
ISBN - 13:9781867491040

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