Service Desk and Incident Manager: Careers in IT service management by Peter Wheatcroft

Service Desk and Incident Manager: Careers in IT service management

byPeter Wheatcroft

Kobo ebook | July 28, 2014

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The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks.
Title:Service Desk and Incident Manager: Careers in IT service managementFormat:Kobo ebookPublished:July 28, 2014Publisher:BCS Learning & Development LimitedLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1780172354

ISBN - 13:9781780172354

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