Service Management Online: Creating a Successful Service Request Catalogue by Phyllis Drucker

Service Management Online: Creating a Successful Service Request Catalogue

byPhyllis Drucker

Kobo ebook | April 12, 2016

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Tools to support the service request catalogue have been evolving rapidly. The catalogue has grown from a tedious, form-based catalogue to a true internet shopping experience. The tools used to deliver the service request catalogue have matured significantly, but the power of these tools is not truly being realized. Organizations need to transform their thinking about how they can implement a request catalogue into a full-scale internet service portal to support an entire organization. The customer experience is the number one priority in its design.

Title:Service Management Online: Creating a Successful Service Request CatalogueFormat:Kobo ebookPublished:April 12, 2016Publisher:The Stationery Office LtdLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0117082937

ISBN - 13:9780117082939

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