Service quality from the guest's view: Manual for more service quality in hotels and restaurants

December 16, 2014|
Service quality from the guest's view: Manual for more service quality in hotels and restaurants by Frank Höchsmann
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Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
Title:Service quality from the guest's view: Manual for more service quality in hotels and restaurants
Format:Kobo ebook
Published:December 16, 2014
Publisher:Books on Demand
Language:English
Appropriate for ages:All ages
ISBN - 13:9783738666977

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