Service quality from the guest's view: Manual for more service quality in hotels and restaurants by Frank Höchsmann

Service quality from the guest's view: Manual for more service quality in hotels and restaurants

byFrank Höchsmann

Kobo ebook | December 16, 2014

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Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
Title:Service quality from the guest's view: Manual for more service quality in hotels and restaurantsFormat:Kobo ebookPublished:December 16, 2014Publisher:Books on DemandLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3738666974

ISBN - 13:9783738666977

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