Shifting Practices: Reflections On Technology, Practice, And Innovation

Hardcover | March 18, 2016

byGiovan Francesco Lanzara

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What happens in an established practice or work setting when a novel artifact or tool for doing work changes the familiar work routines? Any unexpected event, or change, or technological innovation creates a discontinuity; organizations and individuals must reframe taken-for-granted assumptions and practices and reposition themselves. To study innovation as a phenomenon, then, we must search for situations of discontinuity and rupture and explore them in depth. In Shifting Practices, Giovan Francesco Lanzara does just that, and discovers that disruptions and discontinuities caused by the introduction of new technologies often reveal aspects of practice not previously observed.

After discussing methodological and research issues, Lanzara presents two in-depth studies focusing on processes of design and innovation in two different practice settings: music education and criminal justice. In the first, he works with the music department of a major American university to develop Music LOGO, a computer system that allows students to explore musical structures with simple, composition-like exercises and experiments. In the second, he works with the Italian court system in the design and use of video technology for criminal trials. In both cases, drawing on anecdotes and examples as well as theory and analysis, he traces the new systems from design through implementation and adoption. Finally, Lanzara considers the researcher's role, and the relationship -- encompassing empathy, vulnerability, and temporality -- between the reflective researcher and actors in the practice setting.

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What happens in an established practice or work setting when a novel artifact or tool for doing work changes the familiar work routines? Any unexpected event, or change, or technological innovation creates a discontinuity; organizations and individuals must reframe taken-for-granted assumptions and practices and reposition themselves. ...

Format:HardcoverDimensions:304 pages, 9 × 7 × 0.56 inPublished:March 18, 2016Publisher:The MIT PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:026203445X

ISBN - 13:9780262034456

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Shifting Practices recounts the lifelong experience of Giovan Francesco Lanzara with the challenges posed by the intrusion of radically new technologies into established domains of social practice. With wisdom, precision, and sharp analytic gaze, Lanzara reconstructs the complex fabric of action and interpretation through which professional actors relate to and assimilate into their routines and mindsets the hidden logic of technological artifacts, and the predilections these last embody. A unique, extraordinary book that carries the analytic potency of the field of organization studies into its apex.