Shocked, Appalled, And Dismayed!: How To Write Letters Of Complaint That Get Results by Ellen PhillipsShocked, Appalled, And Dismayed!: How To Write Letters Of Complaint That Get Results by Ellen Phillips

Shocked, Appalled, And Dismayed!: How To Write Letters Of Complaint That Get Results

byEllen Phillips

Paperback | September 30, 1998

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How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
    
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.  

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:              
- Who to write to, what to say, what to ask for  
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
A consumer consultant, Ellen Haygood Phillips is the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.
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Title:Shocked, Appalled, And Dismayed!: How To Write Letters Of Complaint That Get ResultsFormat:PaperbackDimensions:352 pages, 8 × 5.23 × 0.7 inPublished:September 30, 1998Publisher:Knopf Doubleday Publishing GroupLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0375701206

ISBN - 13:9780375701207

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The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers - and on the advice of clients, attorneys, and CEOs - Ellen Phillips tells readers who to write to, what to say, and what to ask for in Shocked, Appalled and Dismayed. In addition, Phillips provides an invaluable appendix that contains the names and addresses of more than 600 major companies.