Since Strangling Isn't An Option: Dealing With Difficult People--common Problems And Uncommon…

Paperback | October 15, 1999

bySandra A. Crowe

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For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn?t have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!

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From Our Editors

You work with a snake. Your boss is a hyena. Your in-laws are donkeys. Once you’ve identified the difficult person in your life’s particular type, you can use Sandra Crowe’s techniques to deal with them effectively and with much less stress. You can learn to turn a day with a difficult person around using the author’s special "attitude...

From the Publisher

For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn?t have to ruin their day, the habits that cause conflict, and the techniques that can turn...

Sandra A. Crowe, a certified executive coach, is president of Pivotal Point Training and Consulting, Inc., and counts the White House, the PBS Learning Channel, Sony, NASA, and many others among her clients. She is also the creator of the audiotape program "Snakes, Apes & Bees: A Guide to Getting Along with Difficult People."

other books by Sandra A. Crowe

Format:PaperbackDimensions:288 pages, 8 × 5.1 × 0.7 inPublished:October 15, 1999Publisher:Penguin Publishing GroupLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0399525408

ISBN - 13:9780399525407

Appropriate for ages: 18 - 18

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Extra Content

Table of Contents

Preface
Introduction: Eyesight to the Blind

Part I: Fundamentals of Understanding
1. The Disease of Difficultness: It's All in Your Head
2. Get Me Outta Here: Escape Hatches
3. Change Them, Or Change Your Expectations?
4. Why Me? Why Them?
5. How to Change Your Mood - and Theirs
6. The Solutions to Your Problems: Awareness

Part II: Personality Types and Patterns of Behavior
7. Snakes, Apes, Bees, and Other Animals in Your Kingdom
8. A Model Way of Dealing
9. How to Spot Trouble from Across the Room

Part III: Tools and Recipes
10. Talking Your Way Out of a Paper Bag
11. The Power of One
12. Your Body Is Speaking - Are You Listening?
13. Mirror, Mirror in Your Face
14. Know When to Hold 'Em, Know When to Fold 'Em
15. Uncommon Solutions to Common Problems

Bibliography
Index

From Our Editors

You work with a snake. Your boss is a hyena. Your in-laws are donkeys. Once you’ve identified the difficult person in your life’s particular type, you can use Sandra Crowe’s techniques to deal with them effectively and with much less stress. You can learn to turn a day with a difficult person around using the author’s special "attitude of gratitude" technique and steps to break certain habits. For anyone who feels they are expending too much energy either deflecting conflict or engaging in it, Since Strangling Isn’t an Option is the warm, practical guide for you.

Editorial Reviews

?We need help in how to deal with difficult people. Let Sandra Crowe be your...guide.?
?Ken Blanchard