Skills in the Age of Over-Qualification: Comparing Service Sector Work in Europe by Caroline LloydSkills in the Age of Over-Qualification: Comparing Service Sector Work in Europe by Caroline Lloyd

Skills in the Age of Over-Qualification: Comparing Service Sector Work in Europe

byCaroline Lloyd, Jonathan Payne

Hardcover | November 12, 2016

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Across the developed world, most of us who work now earn our living in the service sector. However, the issue of what kind of service economy is sustainable and desirable, both in economic and social terms, is rarely debated. This book argues that this needs to change. National governments have emphasised the role of skills in achieving international competitiveness, higher living standards, and social inclusion. However, even prior to the 2008 financial crisis, problems of over-qualification, skills wastage, and poorjob quality were becoming difficult to ignore. This raises important questions about what kind of service sector jobs will be on offer to meet the aspirations of an increasingly qualified workforce and what role can governments play in raising the skills required in jobs and the quality of jobs andservices? Work organisation and job design are key factors shaping the skill content of work and the opportunities workers have to deploy their skills and capabilities. Through cross-national comparative research, this book examines whether and why service sector jobs vary across countries. Drawing upon detailed empirical research, the jobs of vocational teacher, fitness instructor, and cafe worker in the UK, Norway, and France are compared, allowing an explorationof the role of national institutions, sectors, and organisations in shaping work organisation and job quality. The findings contribute to the comparative study of work organisation, the relationship between skills and performance, the role and purpose of education and the prospects for better jobsin "the age of over-qualification".
Caroline Lloyd is Professor at the School of Social Sciences, Cardiff University and an Associate Fellow at the centre on Skills, Knowledge and Organisational Performance. Her research focuses on the relationships between product markets, labour markets, work organisation and skills. She has published widely on issues related to the po...
Title:Skills in the Age of Over-Qualification: Comparing Service Sector Work in EuropeFormat:HardcoverDimensions:288 pages, 9.21 × 6.14 × 0.03 inPublished:November 12, 2016Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199672350

ISBN - 13:9780199672356

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Table of Contents

1. Skills, Jobs and Services: A Challenge for Europe in the Age of Over-qualification2. Work and Skills in Contemporary Capitalism3. National Institutions, Sectors and Work Organisation: A Theoretical Framework4. Industrial Relations, Skill Formation Systems and Workplace Development: Continuity and Change in the UK, Norway and France5. Professional Work, Autonomy and Performance: Vocational Teachers6. Regulating the Middle: Fitness Instructors7. Raising the Bottom: Cafe Workers8. Towards Better Jobs: Possibilities and Prospects in the Age of Over-qualification