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skills

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Heppell: Five Star Service_p2
Paperback

|May 11, 2010

$23.99

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This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant , Michael Heppell.…
First, Break All The Rules: What The Worlds Greatest Managers Do Differently

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In First, Break All the Rules , Gallup presents the remarkable findings of its massive in-depth study of great managers—those who excelled at turning each employee’s talent into performance. The world’s greatest managers differ in sex, age, and…
How To Argue: Powerfully, Persuasively, Positively

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Written by a leading lawyer with first-hand experience of some of the toughest arguments, How to Argue is a fun, entertaining and no-holds-barred guide to everything you need to know about arguing. We all do it every day; arguing is part of life. We can do it…
The Decision Maker's Playbook: 12 Mental Tactics For Thinking More Clearly, Navigating Uncertainty…

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The Decision Maker's Playbook is an easy-to-use, “how-to” toolkit to improve managers' decision making, using visualisations, relevant examples and actionable checklists that cater to its main target group: analytically interested, busy managers and…
Brag, Worry, Wonder, Bet: A Manager's Guide To Giving Feedback

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Giving someone feedback can be a daunting task for a manager-especially when an employee is underperforming. To soften the blow, we sometimes refer to difficult feedback as "developmental" or "constructive." But these phrases rarely prompt the type of productive…
Real Confidence: Stop feeling small and start being brave

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Psychologies provides their inspirational yet rigorous approach to the perennial topic of confidence How confident are you? If you feel like your confidence could do with a bit of a boost to help make personal and professional situations easier Real Confidence…
Selling With Soul: Achieving Career Success Without Sacrificing Personal And Spiritual Growth

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The ability to sell yourself and your ideas may be the most essential skill for achieving business success. Even so, society demeans selling and salespeople, perpetuating stereotypes that make us cringe. In Selling with Soul , author Sharon V. Parker attacks…
How To Say It: Negotiating To Win: Key Words, Phrases, And Strategies To Close The Deal And Build…

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A no-nonsense guide to closing the deal?that makes sense to everyone. Jim Hennig?s winning negotiating philosophy is based on finding and meeting the real needs of the other party through the use of questions, effective listening, honesty, integrity, sincere…
The Execution Factor: The One Skill That Drives Success

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Learn the best-kept secret of the world’s most successful entrepreneurs: EXECUTION! Kim Perell made headlines for her amazing transformative story of a startup entrepreneur to an internationally renowned CEO and prominent angel investor. From her modest…
Superconductors: Revolutionize Your Career And Make Big Things Happen
Paperback

|July 28, 2018

$24.41 online

$26.99list price

save 9%

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The steady career path is a thing of the past: disruption is here to stay. You need to be able to keep learning, growing and reinventing yourself to stay valuable in the midst of this change. Those who succeed in this new world will be the ones who have skills…
Stepping Up: How To Accelerate Your Leadership Potential

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Ever felt like you need an inspired action plan on how to step up?   Stepping up could be about taking on your first leadership or management role. It could be about changing your career, or leaving employment to start up on your own. It could be about…
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