Smash The Bottleneck: How To Improve Critical Process Efficiencies For Dramatically Increased Key Results by Raymond James HodgeSmash The Bottleneck: How To Improve Critical Process Efficiencies For Dramatically Increased Key Results by Raymond James Hodge

Smash The Bottleneck: How To Improve Critical Process Efficiencies For Dramatically Increased Key…

byRaymond James Hodge

Paperback | March 8, 2016

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Many of the current trade services companies (and other service based companies for that matter) are tested to the core as they experience growth. The technician completed their apprenticeship in learning the skills of the trade not on the running of a business. Things are manageable initially but as the incoming work increases so do the corresponding challenges. What once was a nice profitable and ordered business can become a dishevelled organization of chaos and debt.

Ray Hodge outlines in Smash The Bottleneck, clear and concise steps for bringing improvement to the process efficiencies within a business. Whether Trade Services or any other service based business, his booklet is a must read if you desire to streamline your processes and gain exceptional results.

Ray Hodge speaks and consults to businesses and organizations, a notable event being the Department of the Australian Prime Minister and Cabinet. His emphasis is on improving critical efficiencies to dramatically increase key results. He has coached and provided consulting services to leaders and teams for over 25 years.

Ray Hodge is a speaker, writer and business improvement specialist with a notable event being the Department of the Australian Prime Minister and Cabinet. He improves critical organisational efficiencies to dramatically increase key results. Whether process, people, strategy, finance, sales and marketing etc, he works with start up co...
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Title:Smash The Bottleneck: How To Improve Critical Process Efficiencies For Dramatically Increased Key…Format:PaperbackDimensions:80 pages, 8.27 × 5.83 × 0.17 inPublished:March 8, 2016Publisher:Ignite Consulting GroupLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0994313802

ISBN - 13:9780994313805

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Table of Contents

1. MAP YOUR PROCESSFirst Things First: Measure Current Results, What Does the Customer Want?, Document Current Processes, Customer Process, Internal Process, Identify Your Major Blockages, Identifying Current Blockages2. PROCESS REDESIGNImprovement Goals, Redesign Based on Improvement Goals, Identifying Current Blockages, Blockage One - Scheduling, Blockage Three - Invoicing, New Process Table3. POLICIES, PROCEDURES AND SYSTEMSDistinctions, Policy Document, Procedure Example, System Example, Writing Excellent Business Systems, From the Shelf to the Shop Floor4. APPENDIX: CASE STUDYIntroduction, Stage One: Analysis - Current Process and Results, Stage Two: Process Redesign,Stage Three: Implementation, Stage Four: Monitoring and Recording Progress, Stage Five: Manage New Processes, Results

Editorial Reviews

"After working with over 400 contractors in the past decade I would firmly recommend this booklet as a must read for any trade business that has passed its honeymoon period and is looking for answers. Ray's experience with the industry is evident and the steps to takeyour business to the next level are laid out in manageable stages. This booklet provides insight and a sense of sanity to any industry which is often fraught with stress and frustration. What a great way to start taking charge, get your business back on track, and go back to loving the reason why you went into business in the first place." - Rob Francis - Business DevelopmentManager QLD: simPRO Software Group"Helping business "smash the bottleneck" is exactly what Ray does. When your business is more efficient you get into the flow and save on costs, improve customer satisfaction and increase profits. His message is easy to read, digest, and apply with a focus on designingefficient process around customers needs and expectations. Key concepts are easy to understand with Ray's real world examples." - Adrian Hart - Chief Executive Officer: SwimmingPool & Spa Association of Queensland Inc. "Well formulated, hits the mark for the intended audience with useful case studies, and real life examples." - Amanda Dawes - Business Development Manager Master Painters and Decorators Australia