So What?: How to Communicate What Really Matters to Your Audience by Mark MagnaccaSo What?: How to Communicate What Really Matters to Your Audience by Mark Magnacca

So What?: How to Communicate What Really Matters to Your Audience

byMark Magnacca

Paperback | May 14, 2009

Pricing and Purchase Info

$20.16 online 
$33.99 list price save 40%
Earn 101 plum® points

Prices and offers may vary in store


In stock online

Ships free on orders over $25

Available in stores


Supercharge your success by answering the one question everyone cares about, So What?: How to Communicate What Really Matters to Your Audience contains practical techniques, examples, and exercises proven with thousands of winning salespeople, straight from Mark Magnacca, one of the world’s leading sales consultants. 


It’s tough, but true–the people you’re trying to communicate with, sell to, or convince don’t really care about you. Nor do they care what you’re offering them–until they understand exactly how it’ll benefit them. If you recognize that one hard, cold fact–and you know what to do about it–you’ll make more money, achieve greater success, and even have more fun!


Magnacca shows you how to answer the “So What?” question brilliantly, every time–no matter who’s asking it or what you’re trying to achieve. This book will transform the way you communicate: You’ll use it every day to get what you want–in business and in life!

Mark Magnacca has invested the past 15 years on a search for what sets great communicators apart. So What? is the result of five years of work simplifying this powerful idea to book form. Each idea has been tested in his own life and business, as well as with a wide range of clients. Mark’s unique ability to bring these ideas to life ...
Title:So What?: How to Communicate What Really Matters to Your AudienceFormat:PaperbackDimensions:160 pages, 7.95 × 4.96 × 0.39 inPublished:May 14, 2009Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0137158262

ISBN - 13:9780137158263


Read from the Book

So What? Praise for So What? “This book shows you how to make an instant connection based on trust and respect with each person you meet, faster and easier than you ever thought possible.” —Brian Tracy, Author of The Power of Charm “Sometimes the simplest ideas are the most powerful. I wish I had read So What? earlier in my sales career.” —Ed Cosgrove, EMC New Hire Program Manager “Everything you want exists just beyond your comfort zone. The So What Mindset will help you get there and make this new way of thinking a part of your daily experience.” —Robert Kiltz M.D., Founder and Director, CNY Fertility Center “Whether talking with one person or addressing 1000, everyone can benefit from learning how to more effectively deliver our messages. So What? offers a simple, profound process that leads to quickly developing rapport and connecting with one’s listeners—every time!”   —Barbara A. Culver, CFP, ChFC, CLU, AEP, Resonate, Inc., Purposeful Planning “Mark Magnacca’s message is important for everyone, but especially for those of us in the financial services industry. In today’s environment, knowing how to communicate effectively with clients is essential for their benefit and for ours. For example, ask yourself whether you’ve adequately explained to your clients the concept of risk...then go out and buy this book.” —Geoff Davey, President, FinaMetrica “In today’s ever-competitive world, it is not enough to offer a superior service. You need superior communications skills so your message gets out. Mark Magnacca helps you be heard with the advice in his effective new book So What?” —Richard Ferri, CEO Portfolios Solutions, LLC “So What? delivers! It’s about time we have a book that shows us step-by-step how to act on the wisdom that ‘It’s all about the customer (or audience or prospect), not us.’ In clear, concrete, and compelling language, Mark Magnacca guides us in crafting the message that authentically links our offerings to the audience’s real needs and leads them to say ‘Tell me more.’ Read this book, cut through the complexity of client courtship, gain more of your ideal customers, and enjoy your work. That’s the So What Benefit!” —Ed Jacobson, Ph.D., Author of Appreciative Moments: Stories and Practices for Living and Working Appreciatively Foreword You are holding in your hands a book that offers you a new way of thinking, which will make you indispensable in any economic environment. It is also a book where the concepts and principles have already been proven and tested. Mark called me some ten years ago after reading my book, Inspire Any Audience, and said, “I want you to be my coach.” I love, as he does, coaching those who want to win, who want to experience more, and who want to expand their value. Year after year, I’ve seen him study the subject of presenting and become one of the best presentation coaches I know. Mark has a unique ability to coach and present in a way that makes the application of tools and techniques intuitive. In fact, of all the people I’ve coached over the last 25 years—more than 1,000 people, who include presidents of Wal-Mart, Sam’s Club, Samsung, Ford, EDS, and Shell—there has been no one quite like Mark. One of the great joys of being a coach is seeing your “players” win. This has been part of the joy for me: watching Mark grow and leverage his expertise to help so many others. Although there have been countless communication/presentation/“think differently” books, there has never been one that focuses as clearly and as simply on the two questions that are most important to any audience. Many of these other books say to focus on the needs of the person doing the talking. This book says the only thing that matters is what is important to the person doing the listening. The most effective leaders, politicians, and executives know how to do this. They always answer the implicit So What Question every time they communicate. Let me encourage you to get out your highlighter and put on your thinking cap so that you can learn from and enjoy this book. Highlight the key points, study each page, and share the tools and ideas with your team and colleagues. Sign up for the 21-day challenge in Chapter 10, “Getting From Where You Are to Where You Want to Be,” and help make these ideas a part of who you are. Treasure this book, put it into practice, and watch for many great results to come your way. —Tony Jeary—Mr. Presentation™ Coach to the World’s Top CEOs © Copyright Pearson Education. All rights reserved.

Table of Contents

About the Author    x

Foreword    xi

Chapter 1  What You Need to Know in 850 Words    2

Chapter 2  Change Your Thinking, Change Your Life    8

Chapter 3  How I Learned to Think This Way–You Can, Too!    14

Chapter 4  Your World View–Making the Invisible Visible    26

Chapter 5  What’s in It for Them?    36

Chapter 6  Who You Always Wanted to Be–Yourself    52

Chapter 7  Winging It Versus Orchestration    72

Chapter 8  Getting Your Audience Engaged    86

Chapter 9  Tie a String Around Your Finger    104

Chapter 10  Getting from Where You Are to Where You Want to Be    120

So What? A Final Word    128

Glossary    134

Acknowledgments    140

Index    144