Steps to Improved Firm Performance with Business Process Management: Adding Business Value with Business Process Management and its Systems by Tahvo HyötyläineSteps to Improved Firm Performance with Business Process Management: Adding Business Value with Business Process Management and its Systems by Tahvo Hyötyläine

Steps to Improved Firm Performance with Business Process Management: Adding Business Value with…

byTahvo Hyötyläine

Paperback | October 28, 2014

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Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author's main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity -an empirically supported yet less studied direction of BPM.
Tahvo Hyötyläinen has completed his Ph.D. thesis under the supervision of Prof. Pertti Järvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development.
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Title:Steps to Improved Firm Performance with Business Process Management: Adding Business Value with…Format:PaperbackDimensions:220 pages, 21 × 14.8 × 0.17 inPublished:October 28, 2014Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3658074698

ISBN - 13:9783658074692

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Table of Contents

Introduction to Business Process Management Maturity Models.- Historical Paths to BPM.- Describing Theory of the Stable State Work System.- Comparison of the BPM and ERP Initiatives.- Introduction to the Customer-Centric Approach.