Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It…

Paperback | May 25, 2009

byJeff Gee, Val Gee

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Don’t just give them customer service.Give them Super Service!

For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.

Now, it has been completely revised and expanded to address today’s uniquecustomer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:

  • Listening to customer needs
  • Understanding today’s savvy customer
  • Adopting a positive attitude
  • Adding value to the customer experience
  • Providing service quickly and efficiently

    Customers are becoming increasingly savvy and demanding—which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead—you need to deliver super service.

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From the Publisher

Don’t just give them customer service.Give them Super Service!For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.Now, it has been completely revised and expanded to address today’s uniquecustomer-service is...

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to www.mjlearning.com.

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Format:PaperbackDimensions:240 pages, 9.3 × 7.4 × 0.5 inPublished:May 25, 2009Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071625798

ISBN - 13:9780071625791

Customer Reviews of Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Rev

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Extra Content

Table of Contents

Introduction
Part I: THE BASICS

1: Your Customer is The Most Important Person in the World
2: Customers Need to Feel Valued, Cherished and Taken Care of
3: Customers Want to Be Appreciated and Helped
4: Listen to What Your Customer Really Wants
5: How to Make a Customer Feel Good about Spending Their Money
6: Always Give Fast, Accurate and Polite Service

Part II: WHY THE SEVEN KEYS TO DELIVERING SUPER SERVICE REALLY WORK

7: Key 1 - The Right Attitude
8: Key 2 - Understand the Customer's Needs
9: Key 3 - Communicate Clearly
10: Key 4 - Reach Agreement
11: Key 5 - Check Understanding
12: Key 6 - Take Action
13: Key 7 - Build on Satisfaction

Part III: UNLOCK YOUR SUPER SERVICE BRAIN

13: Human versus Animal
14: Creating Good Habits
15: Affirming Your Day
16: Ten Tactics on How to Provide Super Service Even When You Don't Want to
17: Ten Tactics on How to Provide Super Service Even When They Don't Deserve it