Supervision In The Hospitality Industry With Answer Sheet (ahlei) by Raphael R. KavanaughSupervision In The Hospitality Industry With Answer Sheet (ahlei) by Raphael R. Kavanaugh

Supervision In The Hospitality Industry With Answer Sheet (ahlei)

byRaphael R. Kavanaugh, Jack D. Ninemeier, . . American Hotel & Lodging Association

Paperback | August 24, 2012

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Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career.


Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA

About the Educational Institute   We Train The Best!   The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The AHLEI meets and excee...
Title:Supervision In The Hospitality Industry With Answer Sheet (ahlei)Format:PaperbackDimensions:403 pages, 8.9 × 7 × 0.9 inPublished:August 24, 2012Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0133255085

ISBN - 13:9780133255089


Table of Contents

Chapter 1  The Supervisor and the Management Process

Chapter 2 Effective Communication

Chapter 3 Recruitment and Selection Procedures

Chapter 4 Training and Orientation

Chapter 5 Managing Productivity and Controlling Labor Costs

Chapter 6 Evaluating and Coaching

Chapter 7 Discipline

Chapter 8 Special Supervisory Concerns

Chapter 9 Team Building

Chapter 10 Motivation Through Leadership

Chapter 11 Managing Conflict

Chapter 12 Time Management

Chapter 13 Managing Change

Chapter 14 Professional Development