SVA: The next generation SLA by Ernie Zibert

SVA: The next generation SLA

byErnie Zibert

Kobo ebook | February 11, 2014

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A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

Title:SVA: The next generation SLAFormat:Kobo ebookPublished:February 11, 2014Publisher:Ernie ZibertLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:131009909X

ISBN - 13:9781310099090