Systems Thinking: From Heresy To Practice: Public and Private Sector Studies

Hardcover | January 15, 2011

EditorA. Keivan Zokaei, John Seddon

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Systems Thinking is a topic which is at the forefront of how we think about management in the Public Sector and Service Industries. This collection from leading thinkers in the field takes a case study approach to a variety of issues which encompass topics such as Banking, Electrical Distribution, Manufacturing and Adult Social Care.

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Systems Thinking is a topic which is at the forefront of how we think about management in the Public Sector and Service Industries. This collection from leading thinkers in the field takes a case study approach to a variety of issues which encompass topics such as Banking, Electrical Distribution, Manufacturing and Adult Social Care.

KEIVAN ZOKAEI has been with the Lean Enterprise Research Centre (LERC), Cardiff University Business School since April 2004. He holds a PhD from Cardiff University and an MSc degree from Warwick University. Before that he has been a Business Development Manager in the Oil and Gas industry. At LERC he managed and delivered various proj...

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Paperback|May 3 2013

$42.39 online$44.70list price(save 5%)
Format:HardcoverDimensions:288 pages, 8.89 × 5.64 × 0.94 inPublished:January 15, 2011Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230285554

ISBN - 13:9780230285552

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Table of Contents

Introduction By Editors Including a Summary of Each Case Study/Chapter
SYSTEMS THINKING IN PUBLIC SECTOR
Effectiveness or Efficiency? A Case Study of Disabled Facilities Grant Service in Neath Port Talbot County Borough Council
Systems Thinking in Adult Social Care
Seeing Shared Work Within a System: Case Study of Ministry of Justice and Home Office
Improving Performance in Third Sector: Case study of Portsmouth Housing Association
Organisational Change: Evaluating Systems Thinking in the UK Housing Sector
Rethinking for Radical Improvement in the Delivery of Housing Services
Systems Thinking for Public Services: Adopting Manufacturing Management Principles
SYSTEMS THINKING IN PRIVATE SECTOR
Real Service Improvement: An empirical investigation of service improvement initiatives within a UK bank
Electrifying Performance: A study of a systems thinking intervention at a UK Electrical Distribution Network Operator
Improving Software Project Management in Bureaucracies
The System is Always Greater Than the Parts: Using Theory of Constraints and Factory Physics in lean transformation [lessons for service from manufacturing]