Systems Thinking: From Heresy To Practice: Public And Private Sector Studies by A. ZokaeiSystems Thinking: From Heresy To Practice: Public And Private Sector Studies by A. Zokaei

Systems Thinking: From Heresy To Practice: Public And Private Sector Studies

byA. ZokaeiEditorJ. Seddon

Hardcover | December 14, 2010

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Systems Thinking is a topic which is at the forefront of how we think about management in the Public Sector and Service Industries. This collection from leading thinkers in the field takes a case study approach to a variety of issues which encompass topics such as Banking, Electrical Distribution, Manufacturing and Adult Social Care.
KEIVAN ZOKAEI is a management consultant, researcher and systems thinker. He is an Honorary Fellow at Warwick University, UK, and Head of Research at SA Partners as well as a founding editorial board member of the Lean Management Journal. Previously he was Director of MSc in Lean Operations Management (Service) at the Lean Enterprise R...
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Title:Systems Thinking: From Heresy To Practice: Public And Private Sector StudiesFormat:HardcoverDimensions:282 pages, 8.5 × 5.51 × 0.94 inPublished:December 14, 2010Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230285554

ISBN - 13:9780230285552

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Table of Contents

Introduction; K. Zokaei, J. Seddon and B. O'Donovan SYSTEMS THINKING IN PUBLIC SECTOR How Systems Thinking Provides a Framework for Change; K. Zokaei Systems Thinking in Adult Social Care; B. O'Donovan Seeing Shared Work within a System; R. Hamer and S. Lethbridge Improving Performance Throughout a Housing Supply Chain; B. O'Donovan and K. Zokaei Organisational Change; J. Marshall Rethinking for Radical Improvement in the Delivery of Housing Services; D. Samuel and Barry Evans Systems Thinking for Public Services; A. Jaaron and C. Backhouse SYSTEMS THINKING IN THE PRIVATE SECTOR Real Service Improvement; D. Longbottom, J. Hilton and Y. Xia-Zheng Electrifying Performance; M. Hopkinson Improving Software Project Management in Bureaucracies; P. Middleton and B. O'Donovan The System is Always Greater than its Parts; J. Watts