Technical Writing: Principles, Strategies, and Readings

Paperback | October 24, 2010

byDiana C. Reep

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Technical Writing: Principles, Strategies and Readings offers a flexible combination of instructional chapters and readings that reflect today's technical writing classroom.

 

The fifteen instructional chapters offer a comprehensive introduction to technical communication, while articles from professional journals and Web sites–which comprise about one-fourth of the text–offer insight and advice on specific communication topics, including writing for the Web. Each concise, self-contained instructional unit includes extended models and exercises which can be used in class or for collaborative or homework assignments. Students who study technical writing as part of their career preparation in science, business, engineering, social services and technical fields will find this text particularly useful.


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Technical Writing: Principles, Strategies and Readings offers a flexible combination of instructional chapters and readings that reflect today's technical writing classroom.   The fifteen instructional chapters offer a comprehensive introduction to technical communication, while articles from professional journals and Web sites–...

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Here’s how MyTechCommLab can help you save time andimprove results:   ·        Interactive Model Documents—Nearly 90 models will helpyou create effective documents. Many models includedynamic annotations that highlight key features, design elements,and usability guidelines. ·        Activities and Case Studies—Document-based Activ...

A former Department Chair, and Full Professor of the English Department at the University of Akron, Dr. Diana Reep is on the Editorial Review Board of the _Journal of Business Communication_, and specializes in business and technical communication and film studies. She is the author of several publications, including _The Educator's Wr...

other books by Diana C. Reep

Format:PaperbackDimensions:544 pages, 9.1 × 6.9 × 1.2 inPublished:October 24, 2010Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0205721508

ISBN - 13:9780205721504

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Extra Content

Table of Contents

Thematic Table of Contents for Part 2 Readings

Directory of Models

Preface      

 

NOTE:  Chapters 1-16 end with

  • Chapter Summary
  • List of Supplemental Readings in Part 2 (where relevant)
  • Endnotes
  • Models
  • Exercises 
  •  PART 1: Technical Writing: Ways of Writing

    1 Technical Writing on the Job

                Writing in Organizations

                      Diversity in Technical Writing

                      Reader/Purpose/Situation

                Writing as a Process

                      One Writer’s Process

                      Stages of Writing

               

    2 Collaboration and Ethics

                Writing with Others

                      Writing with a Partner

                      Writing on a Team

                      Writing for Management Review

                      Writing for Multiple Reviewers

                      Writing with a Technical Editor

                      Writing with an Online Team

                      Writing Ethically

                            Plagiarism

                            Copyright

                            Social Networks

                     

     3 Audience

                Analyzing Readers

                      Subject Knowledge

                      Position in the Organization

                      Personal Attitudes

                      Reading Style

                      Multiple Readers

                      International Readers

                Finding Out about Readers

                      Informal Checking

                      Interviewing

                Testing Reader-Oriented Documents

                      Readers Working as a Group

                      Readers Answering Questions

                      Readers Performing a Task

                      Readers Thinking Aloud

               

    4 Organization

                Sorting Information

                      Select Major Topics

                      Identify Subtopics

                Constructing Outlines

                      Informal Outlines

                      Formal Outlines

                      Topic Outlines

                      Sentence Outlines

                Developing Effective Paragraphs

                      Unity

                      Coherence

                      Development

                      Patterns for Presenting Information

               

    5 Revision and Style

                Creating a Final Draft

                      Global Revision

                      Fine-Tuning Revision

                      Revising On-Screen

                Making Global Revisions

                      Content

                      Organization

                Making Fine-tuning Revisions

                      Overloaded Sentences

                      Clipped Sentences

                      Lengthy Sentences

                      Passive Voice

                      Jargon

                      Sexist Language

                      Concrete versus Abstract Words

                      Gobbledygook

                      Wordiness

               

    6   Document Design

                Understanding Design Features

                      Purpose of Design Features

                      Design Principles

                Creating Graphic Aids

                      Purpose of Graphic Aids

                      Tables

                      Figures

                Using Format Elements

                      Written Cues

                      White Space

                      Color

                      Typographic Devices

               

    7 Writing for the Web

                Planning a Web Site

                Organizing Web Pages

                      Homepage

                      Information Pages

                Writing Effectively

                Designing Elements for Special Groups

                      Senior Users

                      Special Needs Users

                      International Users

                Evaluating Your Web Site

               

    8 Definition

                Understanding Definitions

                Writing Informal Definitions

                Writing Formal Sentence Definitions

                Writing Expanded Definitions

                      Cause and Effect

                      Classification

                      Comparison and Contrast

                      Description

                      Development or History

                      Etymology

                      Examples

                      Method of Operation or Process

                      Negation

                      Partition

                      Stipulation

                Placing Definitions in Documents

                      Within the Text

                      In an Appendix

                      In Footnotes

                      In a Glossary

               

    9 Description

                Understanding Description

                Planning Descriptions

                      Subjects

                      Kinds of Information

                      Detail and Language

                      Graphic Aids

                Writing Descriptions

                      Organization

                      Sections of a Technical Description

               

    10 Instructions, Procedures, and Process Explanations

                Understanding Instructions, Procedures, and Process Explanations

                      Instructions

                      Procedures

                      Process Explanations

                      Graphic Aids

                Writing Instructions

                      Readers

                      Organization

                      Details and Language

                      Narrative Style Instructions

                      Troubleshooting Instructions

                Writing Procedures

                      Procedures for One Employee

                      Procedures for Several Employees

                      Procedures for Handling Equipment and Systems

                Writing Process Explanations

                      Readers

                      Organization

                      Details and Language

               

    11 Formal Report Elements

                Selecting Formal Report Elements

                Writing Front Matter

                      Title Page

                      Transmittal Letter or Memo

                      Table of Contents

                      List of Figures

                      List Tables

                      Abstracts and Executive Summaries

                Writing Back Matter

                      References

                      Glossary/List of Symbols

                      Appendixes

                Documenting Sources

                      APA System: Citations in the Text

                      APA System: List of References

                      Number-Reference System

               

    12 Short and Long Reports

                Understanding Reports

                Developing Short Reports

                      Opening-Summary Organization

                      Delayed-Summary Organization

                Developing Long Reports

                      Planning Long Reports

                      Gathering Information

                      Evaluating Sources

                      Taking Notes

                      Interpreting Data

                      Drafting Long Reports

               

    13 Types of Reports

                Understanding Conventional Report Types

                Writing a Feasibility Study

                      Purpose

                      Organization

                Writing an Incident Report

                      Purpose

                      Organization

                Writing an Investigative Report

                      Purpose

                      Organization

                Writing a Progress Report

                      Purpose

                      Organization

                Writing a Trip Report

                      Purpose

                      Organization

                Writing a Proposal

                      Purpose

                      Organization

               

    14 Letters, Memos, and Email

                Understanding Letters, Memos, and Email

                      Letters

                      Memos

                      Email

                Developing Effective Tone

                      Natural Language

                      Positive Language

                      You-Attitude

                Organizing Letters, Memos, and Email

                      Direct Organization

                      Indirect Organization

                      Persuasive Organization

                Writing Memos

                      Memos from Managers

                      Memos from Subordinates

                Selecting Letter Format

                      Date Line

                      Inside Address

                      Salutation

                      Body

                      Close

                      Signature Block

                      Notations

                      Second Page

                      Envelope

                Selecting Memo Format

                Selecting Email Format

                Using the Fax

               

    15 Career Communication and Workplace Strategies

                Looking for a Job

                Writing Résumés

                      Traditional Résumés

                      Scannable Résumés

                      Email Résumés

                      Web-based Résumés

                Writing Job-Application Letters

                Writing Other Job-Related Letters

                      Followup Letters

                      Answers to a Job Offer

                Understanding Workplace Culture

                      Communication Etiquette

                      Coworker Etiquette

                      Business Lunch Etiquette

               

    16 Oral Presentations

                Understanding Oral Presentations

                      Purpose

                      Advantages

                      Disadvantages

                      Types of Oral Presentations

                Organizing Oral Presentations

                Preparing for Oral Presentations

                Delivering Oral Presentations

                      Rehearsal

                      Notes and Outlines

                      Voice

                      Professional Image

                      Gestures

                      Eye Contact

                      Questions

                Using Visual Aids

                      Equipment

                      Presentation Software

                Preparing Minutes of Meetings

                Joining a Team Presentation

                Facing International Audiences

               

    PART 2: Technical Writing: Advice from the Workplace

                Bagin, C.B., and Van Doren, J. “How to Avoid Costly Proofreading Errors”

                Barefoot, D.K. “Ten Tips on Writing White Papers”

                Caher, J.M. “Technical Documentation and Legal Liability”

                Humphries, A.C. “Business Manners”

                International Association of Business Communicators. “Code of Ethics for Professional Communicators”

                Nielsen, J. “First 2 Words: A Signal for the Scanning Eye”

                Nielsen, J. “Write for Reuse”

                Raspberry, T.W. “The Buck Stops Here”

                Schafer, R.R. “Ten Tips for Writing Better Web-based Survey Questions”

                Smith, G.M. “Eleven Commandments for Business Meeting Etiquette”

                Weiss, E.H. “Taking Your Presentation Abroad”

                Wicclair, M.R., and Farkas, D.K. “Ethical Reasoning in Technical Communication: A Practical Framework”

     

    Appendix: Guidelines for Grammar, Punctuation, and Mechanics

                Grammar

                      Dangling Modifiers

                      Misplaced Modifiers

                      Squinting Modifiers

                      Parallel Construction

                      Pronoun Agreement

                      Pronoun Reference

                      Reflexive Pronouns

                      Sentence Faults

                      Subject/Verb Agreement

                Punctuation

                      Apostrophe

                      Colon

                      Comma

                      Dash

                      Exclamation Point

                      Hyphen

                      Parentheses

                      Question Mark

                      Quotation Marks

                      Semicolon

                      Slash

                Mechanics

                      Acronyms and Initialisms

                      Brackets

                      Capital Letters

                      Ellipsis

                      Italics

                      Measurements

                      Numbers

                      Symbols and Equations


    THEMATIC CONTENTS FOR PART 2 READINGS

    Business Etiquette

                Humphries, A.C. “Business Manners”

                Smith, G.M. “Eleven Commandments for Business Meeting Etiquette”

    Corporate Culture

                International Association of Business Communicators. “Code of Ethics for Professional Communicators”

                Humphries, A.C. “Business Manners”

                Raspberry, T.W. “The Buck Stops Here”

                Smith, G.M. “Eleven Commandments for Business Meeting Etiquette”

                Wicclair, M.R., and Farkas, D.K. “Ethical Reasoning in Technical Communication: A Practical Framework”

    Document Design

                Barefoot, D.K. “Ten Tips on Writing White Papers”

                Nielsen, J. “First 2 Words: A Signal for the Scanning Eye”

                Nielsen, J. “Write for Reuse”

    Electronic Communication

                Barefoot, D.K. “Ten Tips on Writing White Papers”

                Nielsen, J. “First 2 Words: A Signal for the Scanning Eye”

                Nielsen, J. “Write for Reuse”

    Ethics

                Caher, J.M. “Technical Documentation and Legal Liability”

                International Association of Business Communicators. “Code of Ethics for Professional Communicators”

                Raspberry, T.W. “The Buck Stops Here”

                Wicclair, M.R., and Farkas, D.K. “Ethical Reasoning in Technical Communication: A Practical Framework”

    Graphics

                Barefoot, D.K. “Ten Tips on Writing White Papers”

    International Communication

                Weiss, E.H. “Taking Your Presentation Abroad”

    Job Search

                Humphries, A.C. “Business Manners”

    Legal Liability in Technical Writing

                Caher, J.M. “Technical Documentation and Legal Liability”

                Raspberry, T.W. “The Buck Stops Here”

    Listening

                Smith, G.M. “Eleven Commandments for Business Meeting Etiquette”

    Meetings

                Smith, G.M. “Eleven Commandments for Business Meeting Etiquette”

    Oral Presentations

                Weiss, E.H. “Taking Your Presentation Abroad”

    Proofreading

                Bagin, C.B., and Van Doren, J. “How to Avoid Costly Proofreading Errors”

     

    Style

                Barefoot, D.K. “Ten Tips on Writing White Papers”

                Nielsen, J. “First 2 Words: A Signal for the Scanning Eye”                     Nielsen, J. “Write for Reuse”

    Surveys

                Schafer, R.R. “Ten Tips for Writing Better Web-based Survey Questions”

    Usability and Web Design

                Barefoot, D.K. “Ten Tips on Writing White Papers”

                Nielsen, J. “First 2 Words: A Signal for the Scanning Eye”

                Nielsen, J. “Write for Reuse”

                Schafer, R.R. “Ten Tips for Writing Better Web-based Survey Questions”