Techniques of Writing: Business Letters, Memos, and Reports

Paperback | February 23, 2007

byCourtland L. Bovee

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Techniques of Writing Business Letters, Memos, and Reports is a concise supplemental text covering the basics of effective business writing in these three essential areas. The text eases the job of teaching, as students are not only told what to do, they are shown, step-by-step. Short,applications-oriented exercises enable students to practice what they have learned and allow instructors to pinpoint areas which require more work. In this book, Courtland L. Bovee reveals the following secrets of successful writing that help students become better business writers: * Action-oriented phrases that sell ideas and motivate others to do what you want them to do. * Three words that can destroy favorable reactions to what you write. * How to turn negative words into positive words. * A simple formula that makes your writing more readable. * How to keep your business associates and customers happy--even when you have to criticize, scold, or decline a request. * Writing shortcuts that put across your ideas quickly and concisely. * Writing tips that turn adversaries into friends. How to make written communication work for you instead of against you.

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Techniques of Writing Business Letters, Memos, and Reports is a concise supplemental text covering the basics of effective business writing in these three essential areas. The text eases the job of teaching, as students are not only told what to do, they are shown, step-by-step. Short,applications-oriented exercises enable students to ...

Courtland L. Bovee is co-author of Random House's bestselling Business Communication Today. He also wrote Business Writing Workshop (Roxbury) and Contemporary Advertising (Irwin). A lecturer and communications consultant to business and industry, he is also a member of the faculty in the business department at Grossmont College, El Ca...
Format:PaperbackDimensions:90 pages, 8.5 × 5.25 × 0.68 inPublished:February 23, 2007Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195329635

ISBN - 13:9780195329636

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Table of Contents

Part I: Principles of Written CommunicationGeneral TechniquesWrite to PeopleMake Reading EasyStyle Is A HelpCorrecting Faults in TechniqueWordsStrong wordsFamiliar WordsShort WordsConcrete WordsActive WordsCamouflaged WordsTechnical WordsUnnecessary WordsPhrasesReplaceable PhrasesInfinitive SubstitutesObsolete PhrasesSentencesShort SentencesPompous SentencesOverloaded SentencesUndue EnthusiasmCrowded-Together SentencesHedging SentencesPronoun StartersParallelismAwkward PointersMisassembled SentencesParagraphsParagraph UnityTopic SentencesShort ParagraphsPart II. Principles of Writing LettersLetter Writing Techniques Organizational StepsTypes of LettersNeutralGood NewsBad NewsPersuasivePersuasionTone"You" ViewpointPositive vs. Negative ViewpointEuphemismsConfidence and ConvictionWarmthParallel ExperienceGood MannersLetter MechanicsImageCompany ImageLetterheadsFormatForm LettersPart III: Principles of Writing MemorandumsPurposesFormatCoverageStyleTonePart IV: Principles of Writing Formal ReportsTypes of ReportsIntroductionInformationalExaminationalAnalyticalReport PlanningProblem DeterminationProblem FactorsData ResearchResearch MethodsNote-TakingData OrganizationData GroupingOutline RequirementsReport ElementsTitle FlyTitle PageLetter of AuthorizationLetter of TransmittalTable of ContentsSynopsisIntroductionReport BodySummary/Conclusions/RecommendationsAppendixesBibliographyIndexData InterpretationThe Data BaseLogicEvaluation AttitudesCheckingInterpretation ProcedureCommunication EssentialsBelievabilityViewpointCoherenceStyleExcerptsFootnotesBibliographyIllustrations and TablesPlanLocationGeneral MechanicsTablesFinal FormatPhysical PresentationTypingSpecial FormatsPart V: Principles of Writing Informal ReportsScopeTechniquesPart VI: AppendixesA. References for Business WritersB. Skill-Building Writing ExercisesC. Checklist of Wordy and Trite Expressions