Telecom Convergence, 2/e: How to Profit from the convergence of Technologies, Services and Companies

Paperback | February 19, 2002

bySteven Shepard

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Here is a profit-making blueprint for advancement in the convergence marketplace and the first book to address all of the issues that telecom providers--and customers--must confront to meet customer challenges. The book covers all aspects of telecommunications convergence, including not only the technologies themselves but the management, marketing, and business aspects of the telecommunications industry.

This new edition, featuring nearly 200 pages of revised material, details the toll convergence has taken on the industry, how the fleetest companies are responding to it, and presents a best practices guide to staying afloat. Delivering the right service, at the right time, regardless of the underlying technology has never been easier!


* Top Ten industry bestseller
* Provides a blueprint for surviving in the difficult, converged market
* Shows how smart companies are thriving
* Website provides monthly updates

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From the Publisher

Here is a profit-making blueprint for advancement in the convergence marketplace and the first book to address all of the issues that telecom providers--and customers--must confront to meet customer challenges. The book covers all aspects of telecommunications convergence, including not only the technologies themselves but the manageme...

From the Jacket

HOW TO BRIDGE THE GAP BETWEEN TECHNOLOGY AND SERVICESFEATURING ITS OWN REGULARLY UPDATED WEBSITE, TELECOM CONVERGENCE IS THE ONLY SURVIVAL MANUAL YOU NEED FOR THE BRAVE NEW WORLD OF TELECOMIn this new edition of Telecommunications Convergence, globally recognized telecom guru Steven Shepard gives you a life raft for the whirlpool of to...

Steven Shepard (Williston, VT) is a professional writer and educator specializing in international telecommunications. He has written and taught technical courses on a broad range of topics around the globe. He is the author of several books, including Telecommunications Convergence and Optical Networking Demystified.

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Format:PaperbackDimensions:8.9 × 5.9 × 1.06 inPublished:February 19, 2002Publisher:McGraw-Hill (Health Professions Division)Language:English

The following ISBNs are associated with this title:

ISBN - 10:0071387854

ISBN - 13:9780071387859

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Extra Content

Table of Contents

Acknowledgments

Foreword

Preface

INTRODUCTION

Beginnings: What Do We Know?

So, Why Did the Crash Occur?

Evolution

Aftermath

The Pivot Point: Customer Value and How to Measure It

So, What's the Answer?

PART ONE: THE TECHNOLOGIES

Introduction

The Internet's Influence Is Far from Over

The Software Industry Will Take on a More Critical Role as the Players Evolve

Optical Technology Will Be the Next Big Techno-hero--Again

The Functional Migration from the Core of the Network to the Edge is Underway

In Spite of the Hype, 3G Wireless Doesn't Cut It

Mobile Appliances Will Become a Significant Marketplace

The Computer and Pheripheral Device Industry Segment Will Evolve in Strange and Wonderful Ways

The Metro Environment Will Become a Powerful Marketplace in the Next Three to Five Years

The Semiconductor Industry's Influence Will Grow Substantially and Products Will Become More Application Specific

Network Management (NM) Will Take on an Increasingly Important Role

Convergence: the Technologies

Access Technologies

Traditional Access Technologies

Marketplace Realities

56-Kbps Modems

Just Out: V.92

ISDN

The Technology

The Basic Rate Interface (BRI)

AO/DI

The Primary Rate Interface (PRI)

PBX Applications

Videoconferencing

Automatic Call Distribution (ACD)

In Support of the Remote Agent

T-Carrier and Voice Digitization

The Nature of Voice

Voice Digitization

Alternative Digitization Techniques

Adaptive Differential Pulse Code Modulation (ADPCM)

Continuously Variable Slope Delta (CVSD)

Linear Predictive Coding (LPC)

Digital Speech Interpolation (DSI)

Framing and Formatting in T-1

Cable-Based Access Technologies

The Broadband Balkans

The Cable Network

Next-Generation Cable Systems

Hybrid Fiber Coax Systems (HFC)

Cable Modems

Data over Cable Standards

Digital Subscriber Line (DSL)

ADSL Modulation Techniques

Crosstalk Issues

DMT

CAP

DSL Services

ADSL

A Word About the DSLAM

High Bit Rate Digital Subscriber Line (HDSL)

G-Lite

SHDSL

DSL Market Issues

Provider Challenges

Solutions

Preventative Network Architecture Issues

Loop Length

Crosstalk and Background Noise

Down the Road

DSL Summary

Wireless Access Technologies

The Special Case of Premises Access

Contention-based LANs

Distributed Polling LANs

Wireless Ethernet: 802.11

The Home Phoneline Networking Alliance (HomePNA)

Bluetooth

WAP

The Mobile Appliance

Access Technologies Summary

Transport Technologies

Clouds

The Evolution of Transport

Point-to-Point Architectures

High-Bandwidth Wireless Services

High-Bandwidth Wired Services

Optical Systems

Optical Fiber Types

SONET

Other SONET Advantages

SONET Architectures

WDM

How it Works

Fiber Transmission Issues and Concerns

A Word About Optical Switching

Other Switching Solutions

SONET versus DWDM: A Technology Battle

Point-to-Point Technologies Summary

Switched Technologies

Circuit Switching

Packet Switching

Connectionless Packet-Switched Service

Connecition-Oriented Packet-Switched Service

Fast Packet Services

Frame Relay

Service Granularity in Frame Relay

Congestion Control in Frame Relay

Frame Relay Summary

ATM

So: Why ATM?

The ATM Market

Alternatives to ATM

ATM Summary

IP

Why IP?

Making it Happen

IP/ATM Integration

Summary

PART TWO: COMPANY CONVERGENCE

The Players in the Game Will Continue to Evolve

A New Regulatory Environment is Needed and Will Be Created

Solutions

E-Commerce and E-Business Will Strengthen and Mature

E-Commerce

Why E-Commerce?

From E-Commerce to E-Business

Corporate Evolution

The Importance of Corporate Knowledge

Data Mining

An Aside: The SLA

Supply-Chain Issues

ERP in the Telecomm Space

Customer Relationship Management (CRM)

Putting It All Together

The Birth of the Virtual Community

Company Classifications

The ILECs

The CLECs

The IECs

The ISPs and Portals

The Application Service Providers (ASPs)

The Managed Service Providers (MSPs)

The Cable Providers

The Equipment Manufacturers

Everybody Else

And the Point Is...?

Company Convergence: Lucent Technologies

Company Convergence: Cisco

Company Convergence: AOL

The Special Case of the ILECs

The Missing Link

The Virtual Corporation: Supporting Technologies

Enabling the Virtual Private Network (VPN)

The Evolving Computer

Storage Area Networks (SANs)

The Need for Mobility

Thinning the Computer Herd

Summary

PART THREE: SERVICES CONVERGENCE

Services Convergence

The Services

Viewing the Network: Inside Out or Outside In?

The Evolution of IP Telephony

Emerging QoS Protocols

Service and Protocol Interoperability

Signaling in VoIP Environments

IP Telephony Summary

VoIP Implementation Summary

Network Management for QoS

Implementing IP Services

Carrier-Class IP Voice

Internet Telephony Service Providers (ITSPs) and Private Corporate Gateways

Clearinghouse Services

IP-Enabled Call Centers

Integrating the PBX

Billing as a Critical Service

Summary

PART FOUR: REDEFINING THE SERVICE PROVIDER

Beginnings

Moving Forward

Conclusion

COMMON INDUSTRY ACRONYMS

INDEX