368 pages, 9.5 × 6.3 × 1.2 in
March 4, 2014
Penguin Publishing Group
The following ISBNs are associated with this title:
ISBN - 10: 0670014664
ISBN - 13: 9780670014668
Read from the Book
PENGUIN BOOKS INTRODUCTIONFrom Push to PullTHE FEEDBACK CHALLENGE1. THREE TRIGGERS That Block FeedbackTRUTH TRIGGERS2. SEPARATE APPRECIATION, COACHING, AND EVALUATION3. FIRST UNDERSTANDShift from “That’s Wrong” to “Tell Me More”4. SEE YOUR BLIND SPOTSDiscover How You Come AcrossRELATIONSHIP TRIGGERS5. DON’T SWITCHTRACKDisentangle What from Who6. IDENTIFY THE RELATIONSHIP SYSTEMTake Three Steps BackIDENTITY TRIGGERS7. LEARN HOW WIRING AND TEMPERAMENT AFFECT YOUR STORY8. DISMANTLE DISTORTIONSSee Feedback at “Actual Size”9. CULTIVATE A GROWTH IDENTITYSort Toward CoachingFEEDBACK IN CONVERSATION10. HOW GOOD DO I HAVE TO BE?Draw Boundaries When Enough Is Enough11. NAVIGATE THE CONVERSATIONKEYFRAMES OF THE CONVERSATIONTHE ARC OF THE CONVERSATION: OPEN-BODY-CLOSEOPEN BY GETTING ALIGNEDBODY: FOUR SKILLS FOR MANAGING THE CONVERSATIONCLOSE WITH COMMITMENTPUTTING IT ALL TOGETHER: A CONVERSATION IN MOTION12. GET GOINGFive Ways to Take ActionNAME ONE THINGTRY SMALL EXPERIMENTSRIDE OUT THE J CURVECOACH YOUR COACHINVITE THEM IN13. PULL TOGETHERFeedback in OrganizationsBefore you tell me how to do it better, before you lay out your big plans for changing, fixing, and improving me, before you teach me how to pick myself up and dust myself off so that I can be shiny and successful—know this: I’ve heard it before.I’ve been graded, rated, and ranked. Coached, screened, and scored. I’ve been picked first, picked last, and not picked at all. And that was just kindergarten.We swim in an ocean of fe
From the Publisher
The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning
We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.
That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.
Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.
About the Author
Douglas Stone and Sheila Heen are co-authors of the New York Times Business Bestseller Difficult Conversations: How to Discuss What Matters Most, Principals at Triad Consulting, and have been teaching negotiation at Harvard Law School for twenty years.
"Thanks for the Feedback is an extraordinarily useful book. It's full of helpful techniques that can be put to use by anyone seeking to manage an organization, lead a team, engage a business partner, or navigate a relationship.... Stone and Heen have done a remarkable job of showing individuals and organizations how to leverage the enormous value of feedback, one of the most powerful instruments available for human learning." ~strategy+business magazine Surprisingly little attention has been focused on being an effective recipient of feedback. Enter Stone and Heen with a well-rounded consideration of "the science and art of receiving feedback well.” As they write, both of those disciplines are required to receive feedback in productive ways—not only in the workplace, but in personal life as well....the authors do an excellent job of constraining the applications to feedback usefulness while also exploring some of the other ways we can define what "feedback" consists of in our lives. With a culture increasingly focused on the individual and the self, this book on developing the ability to accept and utilize the input of others constructively deserves a wide readership.~Kirkus Reviews "I'll admit it: Thanks for the Feedback made me unconformable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, Stone and Heen reveal why getting feedback is so hard -- and then how we can do better. If you relish receiving criticism at work and adore