The benefits of e-business performance measurement systems

Other | July 1, 2008

byHinton, Hinton, Matthew

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To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.

* Based on four years of case study research inlcuding interviews with 12 managers
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis

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From the Publisher

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world whe...

Format:OtherDimensions:1 × 1 × 1 inPublished:July 1, 2008Publisher:CIMA PublishingLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0080888054

ISBN - 13:9780080888057

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