The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Dif by Barbara MitchellThe Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Dif by Barbara Mitchell

The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business…

byBarbara Mitchell, Cornelia Gamlem

Paperback | September 18, 2017

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No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.

Some situations are unpredictable, and you can't plan for every conversation - but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.

The Conflict Resolution Phrase Book is a great resource that everyone should have at their fingertips to approach any difficult situation with the assurance that the words will come out right! You will learn:
  • Positive things to say when you're initiating or responding to a difficult conversation.
  • How to find and craft language to start a conversation.
  • The right words for you to positively influence the situation.

    The Conflict Resolution Phrase Book is a natural complement to the authors' previous best-seller, The Essential Workplace Conflict Handbook.
  • Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Essential Workplace Conflict Handbook and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is now managing partner of The Mitchell Group where she works with a variety of clients to help them...
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    Title:The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business…Format:PaperbackDimensions:192 pages, 8.98 × 5.98 × 0.39 inPublished:September 18, 2017Publisher:Red Wheel WeiserLanguage:English

    The following ISBNs are associated with this title:

    ISBN - 10:1632650983

    ISBN - 13:9781632650986

    Reviews

    Editorial Reviews

    "Barbara and Cornelia take the fear out of managing conflict and difficult conversations. this is a wonderful toolbox of practical phrases, insights, and applications that will guide you through any conflict. as a mediator, I would love this to be required reading for all my clients. This book is a much-needed companion for anyone who manages conflict."
    ?Adam Bowman, MA. PHR