The Customer Bill of Rights: The Top Four Things Customers Want by Laura Stack

The Customer Bill of Rights: The Top Four Things Customers Want

byLaura Stack

Kobo ebook | February 28, 2013

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SERVICE is SURVIVAL. We're all competing for customers. If you don't provide good service to them, they'll go somewhere else.  Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want you to do:

1. Understand Their Expectations
2. Maintain Enthusiasm
3. Create Special Relationships
4. Watch Your Language

When the quality and consistency of service go up, costs go down, so you'll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retain customers. New and existing customers are your company's biggest asset. Clearly, implementing the Customer Bill of Rights in your organization makes good business sense.

Title:The Customer Bill of Rights: The Top Four Things Customers WantFormat:Kobo ebookPublished:February 28, 2013Publisher:The Productivity Pro, Inc.Language:English

The following ISBNs are associated with this title:

ISBN:9990006236972

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