The Customer-Driven Company: Moving from Talk to Action by R. C. WhiteleyThe Customer-Driven Company: Moving from Talk to Action by R. C. Whiteley

The Customer-Driven Company: Moving from Talk to Action

byR. C. Whiteley

Paperback | April 21, 1993

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Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.
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Title:The Customer-Driven Company: Moving from Talk to ActionFormat:PaperbackDimensions:320 pages, 9 × 6 × 0.75 inPublished:April 21, 1993Publisher:Basic Books

The following ISBNs are associated with this title:

ISBN - 10:0201608138

ISBN - 13:9780201608137

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An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service