The Customer-Driven Company: Moving from Talk to Action

Paperback | April 21, 1993

byR. C. Whiteley

not yet rated|write a review
Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

Pricing and Purchase Info

$21.94 online
$21.95 list price
In stock online
Ships free on orders over $25

From Our Editors

An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical informa...

From the Publisher

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

Richard C. Whiteley, one of the world’s most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America’s leading experts on customer-focused quality.

other books by R. C. Whiteley

Cuidados intensivos
Cuidados intensivos

Kobo ebook|Apr 10 2011

$50.91

Churchill's Pocketbook of Intensive Care
Churchill's Pocketbook of Intensive Care

Kobo ebook|Nov 11 2011

$53.79

Affluence, Austerity and Electoral Change in Britain
Affluence, Austerity and Electoral Change in Britain

Kobo ebook|Sep 12 2013

$32.39 online$41.99list price(save 22%)
Format:PaperbackDimensions:320 pages, 9.25 × 6 × 0.89 inPublished:April 21, 1993Publisher:Basic Books

The following ISBNs are associated with this title:

ISBN - 10:0201608138

ISBN - 13:9780201608137

Look for similar items by category:

Customer Reviews of The Customer-Driven Company: Moving from Talk to Action

Reviews

Extra Content

From Our Editors

An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service