The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence by Thomas PyzdekThe Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence by Thomas Pyzdek

The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence

byThomas Pyzdek, Paul A. Keller

Hardcover | January 8, 2013

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The definitive guide to organizational excellence--completely updated

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance oneffectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.

Coverage includes:

  • Business-integrated quality systems
  • Organizational structures
  • The quality function
  • Approaches to quality
  • Customer-focused organizations
  • Integrated planning
  • Strategic planning
  • Understanding customer expectations and needs
  • Benchmarking
  • Organizational assessment
  • Process control
  • Quantifying process variation
  • Quality audits
  • Supply chain management
  • Continuous improvement
  • Effective change management
  • Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
  • Management of human resources
  • Motivation theories and principles
  • Management styles
  • Resource requirements to manage the quality function

    Over the past 40 years, the quality managementdiscipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.

    Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the properunderstanding and application of quality managementin the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.

    The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:

    • Clearly defines quality management principles and their application within a cross section of industries
    • Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Managementdiscipline
    • Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
    • Discusses controls such as statistical process control, audits, and supply chain management
    • Explains the stages of continuous improvement
    • Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
    • Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2

Thomas Pyzdek is a Six Sigma consultant with more than 40 years of experience in the field. His clients include Ford, McDonald's, Intuit, Boeing, Seagate, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality Edwards Medal for outstanding contributions to the practice of quality ma...
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Title:The Handbook for Quality Management, Second Edition: A Complete Guide to Operational ExcellenceFormat:HardcoverDimensions:9.5 × 9 × 1.5 inPublished:January 8, 2013Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071799249

ISBN - 13:9780071799249

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