The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production…

Paperback | June 15, 2015

EditorElliot Bendoly, Wout van Wezel, Daniel G. Bachrach

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The Handbook of Behavioral Operations Management provides easy-to-access insights into why associated behavioral phenomena exist in specific production and service settings, illustrated through ready-to-play games and activities that allow instructors to demonstrate the phenomena in classsettings along with applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, this handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance ofbehavior in operational settings.

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The Handbook of Behavioral Operations Management provides easy-to-access insights into why associated behavioral phenomena exist in specific production and service settings, illustrated through ready-to-play games and activities that allow instructors to demonstrate the phenomena in classsettings along with applicable prescriptions for...

Dr. Elliot Bendoly is a Professor of Management Sciences at the Fisher College of Business, of the Ohio State University. Before joining Fisher, Dr. Bendoly was the Caldwell Research Fellow and Associate Professor in Information Systems and Operations Management at the Goizueta Business School of Emory University. He serves as Senior ...

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Format:PaperbackDimensions:448 pages, 9.21 × 6.18 × 0.98 inPublished:June 15, 2015Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199357226

ISBN - 13:9780199357222

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Table of Contents

Introduction to the HandbookPART I: BACKGROUND AND THEORETICAL CONSIDERATIONS1. A Brief History and the Contemporary Knowledge Base2. The Virtuous Cycles of Experimental LearningPART II: LESSONS IN PRODUCTION AND SERVICE CONTEXTS3. Synch and Swim: Managing and Mismanaging Process Constraints and Variability4. Process and Perception: Kristen's Cookie Company from a Behavioral Point of View5. Outflanking Undecided, Ever-Changing Puzzles : The Role of Human Behavior in Scheduling6. Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition7. The Wait or Buy Game: How to Game the System That's Designed to Game You Back8. Seeing the Forest (And Your Tree): Envisioning Motivation and Performance in Work Design9. Satisfaction Architect: Service Design and Its Behavioral Implications10. Sharing the Load: Group Behavior and Insights into Simulating Real-World DynamicsPART III: LESSONS IN SUPPLY CHAINS AND INTEGRATIVE/ENABLING TECHNOLOGY11. Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains12. Kicking the "Mean" Habit: Joint Prepositioning in Debiasing Pull-to-Center Effects13. Sharing the Risk: Understanding Risk-Sharing Contracts from the Supplier's Perspective14. A Chain of Hands: Pro-Social Integration in a Coffee Supply Chain Setting15. Supply Chain Negotiator: A Game of Gains, Losses, and Equity16. ERP Simulator: Examining Competitive Supply Chain Team Dynamics17. The Fresh Connection: Inter-Functional Integration in Supply Chain Management18. Wrapping it Up: Behavior and Decision Making Revealed in Business Simulation GamesConclusion: Behavioral Operations in Practice and Future Work

Editorial Reviews

"This Handbook brings together the latest thinking from leading scholars in the emerging field of behavioral operations. It serves as a foundation to both the theory and practice of behavioral operations." --Kevin Linderman, Carlson School of Management, University of Minnesota