The "How To" of Customer Service

byManagement Training Australia

Kobo ebook | May 19, 2015

The "How To" of Customer Service by Management Training Australia

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This book covers the essentials of customer service

Chapter one: The importance of customers
Chapter two: The effect of good and bad customer service
Chapter three - Customer satisfaction and loyalty
Chapter four - Attitudes and skills for good customer service
Chapter five - Add on selling (up-selling) can be good customer service
Chapter six - Engaging with customers
Chapter seven - Dealing with complaints and difficult people
Chapter eight - Testing your customer service

Title:The "How To" of Customer ServiceFormat:Kobo ebookPublished:May 19, 2015Publisher:Wayne BackLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1310438439

ISBN - 13:9781310438431

Appropriate for ages: All ages

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