The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results

Kobo ebook | December 29, 2009

byMike Brent, Fiona Dent

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Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category

A Leader s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.

Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.

Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:

- Increase your confidence and impact.

- Communicate more effectively.

- Learn different tools, techniques and approaches when working with different types of people.

- Listen and question effectively.

- Develop rapport and empathy.

- Give better feedback.

- Deal with difficult situations and cope with conflict.



Pricing and Purchase Info

$66.69 online
$86.60 list price (save 22%)
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From the Publisher

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager CategoryA Leader s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.Combing the hugely popular areas of influence and leadership, this book will show you how to ste...

Format:Kobo ebookPublished:December 29, 2009Publisher:Pearson Education LimitedLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:027376120X

ISBN - 13:9780273761204

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