The Management of Consumer Credit: Theory and Practice

Hardcover | May 15, 2008

bySteven Finlay

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Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professions working at the coal face of credit provision.

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Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professions working at the coal face of credit prov...

STEVEN FINLAY is an expert in credit risk management, with more than ten years experience of working within the financial services industry. He is currently a research fellow at Lancaster University, UK. He has also published Consumer Credit Fundamentals with Palgrave Macmillan.

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Format:HardcoverDimensions:256 pages, 8.8 × 5.72 × 0.72 inPublished:May 15, 2008Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230013511

ISBN - 13:9780230013513

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Table of Contents

Consumer Credit Management: An Introduction * Organizational Matters * Marketing * Predicting Consumer Behaviour * Customer Acquisition * Customer Management * Collections (Early Stage Delinquency) * Debt Recovery (Late Stage Delinquency) * Fraud * Provision, Capital Requirements and Basel II * Appendices * Bibliography